Why is aligning economic - and IT services so difficult?

M. Razavian, P. Lago, J. Gordijn

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/CongresprocedureConferentiebijdrageAcademicpeer review

3 Citaties (Scopus)

Uittreksel

Since its inception, Service Orientation has promised to offer seamless alignment of the business and IT aspects of service-oriented systems. Practitioners, however, often report that such alignment is far from being solved. Specifically, current research in aligning services either remains at a too abstract, strategic level, or is too technology-oriented to be really useful in practice. In spite of being an “old” problem, business-IT alignment is still a dilemma. What makes alignment so difficult? In this work we address this fundamental question by questioning what should be aligned, and what are the concerns hindering alignment. This paper explores the conceptual gaps around the notion of service in the two economic- and IT perspectives. By framing the core constructs of Service Orientation and contrasting those constructs between the economic- and IT perspectives, this paper elicits five core alignment concerns. We illustrate the concerns using a real-life case study featuring an airport baggage handling system. The alignment concerns pinpoint promising solutions in which the alignment problem can be solved
Originele taal-2Engels
TitelExploring Services Science
Subtitel5th International Conference, IESS 2014, Geneva, Switzerland, February 5-7, 2014. Proceedings
RedacteurenM. Snene, M. Leonard
Plaats van productieBerlin
UitgeverijSpringer
Hoofdstuk8
Pagina's92-107
Aantal pagina's16
ISBN van elektronische versie978-3-319-04810-9
ISBN van geprinte versie978-3-319-04809-3
DOI's
StatusGepubliceerd - 2014
Extern gepubliceerdJa

Publicatie series

NaamLecture Notes in Business Information Processing
UitgeverijSpringer International Publishing
Volume169

Vingerafdruk

economics
airport

Citeer dit

Razavian, M., Lago, P., & Gordijn, J. (2014). Why is aligning economic - and IT services so difficult? In M. Snene, & M. Leonard (editors), Exploring Services Science: 5th International Conference, IESS 2014, Geneva, Switzerland, February 5-7, 2014. Proceedings (blz. 92-107). (Lecture Notes in Business Information Processing; Vol. 169). Berlin: Springer. https://doi.org/10.1007/978-3-319-04810-9_8
Razavian, M. ; Lago, P. ; Gordijn, J. / Why is aligning economic - and IT services so difficult?. Exploring Services Science: 5th International Conference, IESS 2014, Geneva, Switzerland, February 5-7, 2014. Proceedings. redacteur / M. Snene ; M. Leonard. Berlin : Springer, 2014. blz. 92-107 (Lecture Notes in Business Information Processing).
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abstract = "Since its inception, Service Orientation has promised to offer seamless alignment of the business and IT aspects of service-oriented systems. Practitioners, however, often report that such alignment is far from being solved. Specifically, current research in aligning services either remains at a too abstract, strategic level, or is too technology-oriented to be really useful in practice. In spite of being an “old” problem, business-IT alignment is still a dilemma. What makes alignment so difficult? In this work we address this fundamental question by questioning what should be aligned, and what are the concerns hindering alignment. This paper explores the conceptual gaps around the notion of service in the two economic- and IT perspectives. By framing the core constructs of Service Orientation and contrasting those constructs between the economic- and IT perspectives, this paper elicits five core alignment concerns. We illustrate the concerns using a real-life case study featuring an airport baggage handling system. The alignment concerns pinpoint promising solutions in which the alignment problem can be solved",
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Razavian, M, Lago, P & Gordijn, J 2014, Why is aligning economic - and IT services so difficult? in M Snene & M Leonard (redactie), Exploring Services Science: 5th International Conference, IESS 2014, Geneva, Switzerland, February 5-7, 2014. Proceedings. Lecture Notes in Business Information Processing, vol. 169, Springer, Berlin, blz. 92-107. https://doi.org/10.1007/978-3-319-04810-9_8

Why is aligning economic - and IT services so difficult? / Razavian, M.; Lago, P.; Gordijn, J.

Exploring Services Science: 5th International Conference, IESS 2014, Geneva, Switzerland, February 5-7, 2014. Proceedings. redactie / M. Snene; M. Leonard. Berlin : Springer, 2014. blz. 92-107 (Lecture Notes in Business Information Processing; Vol. 169).

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/CongresprocedureConferentiebijdrageAcademicpeer review

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Razavian M, Lago P, Gordijn J. Why is aligning economic - and IT services so difficult? In Snene M, Leonard M, redacteurs, Exploring Services Science: 5th International Conference, IESS 2014, Geneva, Switzerland, February 5-7, 2014. Proceedings. Berlin: Springer. 2014. blz. 92-107. (Lecture Notes in Business Information Processing). https://doi.org/10.1007/978-3-319-04810-9_8