When cognitive biases lead to business process management issues

M. Razavian; O. Turetken; I.T.P. Vanderfeesten

doi:10.1007/978-3-319-58457-7_11

When cognitive biases lead to business process management issues

M. Razavian
, O. Turetken
, I.T.P. Vanderfeesten

Information Systems IE&IS

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/Congresprocedure › Conferentiebijdrage › Academic › peer review

6 Citaten (Scopus)

1 Downloads (Pure)

Samenvatting

There is a broad consensus that design decision making is important for Business Process Management success. Despite many business process design approaches and practices that are available, the quality of business process analysis and design relies heavily on human factors.
Some of these factors concern cognitive biases. In this paper, we explore the role of cognitive biases in four key issues regarding the designt ime phases of the business process management lifecycle. We outline some research directions that may help us understand and improve the
effects of cognitive biases in the design-related practices of business process management.

Originele taal-2	Engels
Titel	Business Process Management Workshops - BPM 2016 International Workshops, Revised Papers, 2016
Subtitel	BPM 2016 International Workshops, Rio de Janeiro, Brazil, September 19, 2016, Revised Papers
Redacteuren	Marcelo Fantinato, Marlon Dumas
Plaats van productie	Dordrecht
Uitgeverij	Springer
Pagina's	147–156
Aantal pagina's	10
ISBN van elektronische versie	978-3-319-58457-7
ISBN van geprinte versie	978-3-319-58456-0
DOI's	https://doi.org/10.1007/978-3-319-58457-7_11
Status	Gepubliceerd - 6 mei 2017
Evenement	9th International Workshop on Social and Human Aspects of Business Process Management (BPMS2 2016), September 19, 2016, Rio de Janeiro, Brazil - Rio de Janeiro, Brazilië Duur: 9 sep. 2016 → 9 sep. 2016 http://www.bpms2.org/

Publicatie series

Naam	Lecture Notes in Business Information Processing
Volume	281

Congres

Congres	9th International Workshop on Social and Human Aspects of Business Process Management (BPMS2 2016), September 19, 2016, Rio de Janeiro, Brazil
Verkorte titel	BPMS2 2016
Land/Regio	Brazilië
Stad	Rio de Janeiro
Periode	9/09/16 → 9/09/16
Internet adres	http://www.bpms2.org/

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10.1007/978-3-319-58457-7_11

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Razavian, M., Turetken, O., & Vanderfeesten, I. T. P. (2017). When cognitive biases lead to business process management issues. In M. Fantinato, & M. Dumas (editors), Business Process Management Workshops - BPM 2016 International Workshops, Revised Papers, 2016: BPM 2016 International Workshops, Rio de Janeiro, Brazil, September 19, 2016, Revised Papers (blz. 147–156). (Lecture Notes in Business Information Processing; Vol. 281). Springer. https://doi.org/10.1007/978-3-319-58457-7_11

Razavian, M. ; Turetken, O. ; Vanderfeesten, I.T.P. / When cognitive biases lead to business process management issues. Business Process Management Workshops - BPM 2016 International Workshops, Revised Papers, 2016: BPM 2016 International Workshops, Rio de Janeiro, Brazil, September 19, 2016, Revised Papers. redacteur / Marcelo Fantinato ; Marlon Dumas. Dordrecht : Springer, 2017. blz. 147–156 (Lecture Notes in Business Information Processing).

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abstract = "There is a broad consensus that design decision making is important for Business Process Management success. Despite many business process design approaches and practices that are available, the quality of business process analysis and design relies heavily on human factors. Some of these factors concern cognitive biases. In this paper, we explore the role of cognitive biases in four key issues regarding the designt ime phases of the business process management lifecycle. We outline some research directions that may help us understand and improve the effects of cognitive biases in the design-related practices of business process management. ",

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Razavian, M , Turetken, O & Vanderfeesten, ITP 2017, When cognitive biases lead to business process management issues. in M Fantinato & M Dumas (uitgave), Business Process Management Workshops - BPM 2016 International Workshops, Revised Papers, 2016: BPM 2016 International Workshops, Rio de Janeiro, Brazil, September 19, 2016, Revised Papers. Lecture Notes in Business Information Processing, vol. 281, Springer, Dordrecht, blz. 147–156, 9th International Workshop on Social and Human Aspects of Business Process Management (BPMS2 2016), September 19, 2016, Rio de Janeiro, Brazil, Rio de Janeiro, Brazilië, 9/09/16. https://doi.org/10.1007/978-3-319-58457-7_11

When cognitive biases lead to business process management issues. / Razavian, M.; Turetken, O.; Vanderfeesten, I.T.P.
Business Process Management Workshops - BPM 2016 International Workshops, Revised Papers, 2016: BPM 2016 International Workshops, Rio de Janeiro, Brazil, September 19, 2016, Revised Papers. uitgave / Marcelo Fantinato; Marlon Dumas. Dordrecht: Springer, 2017. blz. 147–156 (Lecture Notes in Business Information Processing; Vol. 281).

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/Congresprocedure › Conferentiebijdrage › Academic › peer review

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AB - There is a broad consensus that design decision making is important for Business Process Management success. Despite many business process design approaches and practices that are available, the quality of business process analysis and design relies heavily on human factors. Some of these factors concern cognitive biases. In this paper, we explore the role of cognitive biases in four key issues regarding the designt ime phases of the business process management lifecycle. We outline some research directions that may help us understand and improve the effects of cognitive biases in the design-related practices of business process management.

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Razavian M , Turetken O, Vanderfeesten ITP. When cognitive biases lead to business process management issues. In Fantinato M, Dumas M, redacteurs, Business Process Management Workshops - BPM 2016 International Workshops, Revised Papers, 2016: BPM 2016 International Workshops, Rio de Janeiro, Brazil, September 19, 2016, Revised Papers. Dordrecht: Springer. 2017. blz. 147–156. (Lecture Notes in Business Information Processing). doi: 10.1007/978-3-319-58457-7_11

When cognitive biases lead to business process management issues

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