When cognitive biases lead to business process management issues

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/CongresprocedureConferentiebijdrageAcademicpeer review

3 Citaties (Scopus)
1 Downloads (Pure)

Uittreksel

There is a broad consensus that design decision making is important for Business Process Management success. Despite many business process design approaches and practices that are available, the quality of business process analysis and design relies heavily on human factors.
Some of these factors concern cognitive biases. In this paper, we explore the role of cognitive biases in four key issues regarding the designt ime phases of the business process management lifecycle. We outline some research directions that may help us understand and improve the
effects of cognitive biases in the design-related practices of business process management.
Originele taal-2Engels
TitelBusiness Process Management Workshops
SubtitelBPM 2016 International Workshops, Rio de Janeiro, Brazil, September 19, 2016, Revised Papers
RedacteurenM. Dumas, M. Fantinato
Plaats van productieDordrecht
UitgeverijSpringer
Pagina's147–156
ISBN van elektronische versie978-3-319-58457-7
ISBN van geprinte versie978-3-319-58456-0
DOI's
StatusGepubliceerd - 6 mei 2017
Evenement9th International Workshop on Social and Human Aspects of Business Process Management (BPMS2 2016), September 19, 2016, Rio de Janeiro, Brazil - Rio de Janeiro, Brazilië
Duur: 9 sep 20169 sep 2016
http://www.bpms2.org/

Publicatie series

NaamLecture Notes in Business Information Processing
Volume281

Congres

Congres9th International Workshop on Social and Human Aspects of Business Process Management (BPMS2 2016), September 19, 2016, Rio de Janeiro, Brazil
Verkorte titelBPMS2 2016
LandBrazilië
StadRio de Janeiro
Periode9/09/169/09/16
Internet adres

Vingerafdruk

Business process management
Cognitive bias
Business process design
Research directions
Business process analysis
Human factors
Decision making
Life cycle
Factors

Citeer dit

Razavian, M., Turetken, O., & Vanderfeesten, I. T. P. (2017). When cognitive biases lead to business process management issues. In M. Dumas, & M. Fantinato (editors), Business Process Management Workshops: BPM 2016 International Workshops, Rio de Janeiro, Brazil, September 19, 2016, Revised Papers (blz. 147–156). (Lecture Notes in Business Information Processing; Vol. 281). Dordrecht: Springer. https://doi.org/10.1007/978-3-319-58457-7_11
Razavian, M. ; Turetken, O. ; Vanderfeesten, I.T.P. / When cognitive biases lead to business process management issues. Business Process Management Workshops: BPM 2016 International Workshops, Rio de Janeiro, Brazil, September 19, 2016, Revised Papers. redacteur / M. Dumas ; M. Fantinato. Dordrecht : Springer, 2017. blz. 147–156 (Lecture Notes in Business Information Processing).
@inproceedings{7e3b5721827a461e8b3daa48efa7e957,
title = "When cognitive biases lead to business process management issues",
abstract = "There is a broad consensus that design decision making is important for Business Process Management success. Despite many business process design approaches and practices that are available, the quality of business process analysis and design relies heavily on human factors.Some of these factors concern cognitive biases. In this paper, we explore the role of cognitive biases in four key issues regarding the designt ime phases of the business process management lifecycle. We outline some research directions that may help us understand and improve theeffects of cognitive biases in the design-related practices of business process management.",
author = "M. Razavian and O. Turetken and I.T.P. Vanderfeesten",
year = "2017",
month = "5",
day = "6",
doi = "10.1007/978-3-319-58457-7_11",
language = "English",
isbn = "978-3-319-58456-0",
series = "Lecture Notes in Business Information Processing",
publisher = "Springer",
pages = "147–156",
editor = "M. Dumas and M. Fantinato",
booktitle = "Business Process Management Workshops",
address = "Germany",

}

Razavian, M, Turetken, O & Vanderfeesten, ITP 2017, When cognitive biases lead to business process management issues. in M Dumas & M Fantinato (redactie), Business Process Management Workshops: BPM 2016 International Workshops, Rio de Janeiro, Brazil, September 19, 2016, Revised Papers. Lecture Notes in Business Information Processing, vol. 281, Springer, Dordrecht, blz. 147–156, 9th International Workshop on Social and Human Aspects of Business Process Management (BPMS2 2016), September 19, 2016, Rio de Janeiro, Brazil, Rio de Janeiro, Brazilië, 9/09/16. https://doi.org/10.1007/978-3-319-58457-7_11

When cognitive biases lead to business process management issues. / Razavian, M.; Turetken, O.; Vanderfeesten, I.T.P.

Business Process Management Workshops: BPM 2016 International Workshops, Rio de Janeiro, Brazil, September 19, 2016, Revised Papers. redactie / M. Dumas; M. Fantinato. Dordrecht : Springer, 2017. blz. 147–156 (Lecture Notes in Business Information Processing; Vol. 281).

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/CongresprocedureConferentiebijdrageAcademicpeer review

TY - GEN

T1 - When cognitive biases lead to business process management issues

AU - Razavian, M.

AU - Turetken, O.

AU - Vanderfeesten, I.T.P.

PY - 2017/5/6

Y1 - 2017/5/6

N2 - There is a broad consensus that design decision making is important for Business Process Management success. Despite many business process design approaches and practices that are available, the quality of business process analysis and design relies heavily on human factors.Some of these factors concern cognitive biases. In this paper, we explore the role of cognitive biases in four key issues regarding the designt ime phases of the business process management lifecycle. We outline some research directions that may help us understand and improve theeffects of cognitive biases in the design-related practices of business process management.

AB - There is a broad consensus that design decision making is important for Business Process Management success. Despite many business process design approaches and practices that are available, the quality of business process analysis and design relies heavily on human factors.Some of these factors concern cognitive biases. In this paper, we explore the role of cognitive biases in four key issues regarding the designt ime phases of the business process management lifecycle. We outline some research directions that may help us understand and improve theeffects of cognitive biases in the design-related practices of business process management.

U2 - 10.1007/978-3-319-58457-7_11

DO - 10.1007/978-3-319-58457-7_11

M3 - Conference contribution

SN - 978-3-319-58456-0

T3 - Lecture Notes in Business Information Processing

SP - 147

EP - 156

BT - Business Process Management Workshops

A2 - Dumas, M.

A2 - Fantinato, M.

PB - Springer

CY - Dordrecht

ER -

Razavian M, Turetken O, Vanderfeesten ITP. When cognitive biases lead to business process management issues. In Dumas M, Fantinato M, redacteurs, Business Process Management Workshops: BPM 2016 International Workshops, Rio de Janeiro, Brazil, September 19, 2016, Revised Papers. Dordrecht: Springer. 2017. blz. 147–156. (Lecture Notes in Business Information Processing). https://doi.org/10.1007/978-3-319-58457-7_11