What's on your virtual mind? mind perception in human-agent negotiations

Minha Lee, Gale Lucas, Johnathan Mell, Emmanuel Johnson, Jonathan Gratch

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Samenvatting

Recent research shows that how we respond to other social actors depends on what sort of mind we ascribe to them. In this article we examine how perceptions of a virtual agent's mind shape behavior in human-agent negotiations. We varied descriptions and communicative behavior of virtual agents on two dimensions according to the mind perception theory:agency (cognitive aptitude) andpatiency (affective aptitude). Participants then engaged in negotiations with the different agents. People scored more points and engaged in shorter negotiations with agents described to be cognitively intelligent, and got lower points and had longer negotiations with agents that were described to be cognitively unintelligent. Accordingly, agents described as having low agency ended up earning more points than those with high agency. Within the negotiations themselves, participants sent more happy and surprise emojis and emotionally valenced messages to agents described to be emotional. This high degree of described patiency also affected perceptions of the agent's moral standing and relatability. In short, manipulating the perceived mind of agents affects how people negotiate with them. We discuss these results, which show that agents are perceived not only as social actors, but as intentional actors through negotiations.
Originele taal-2Engels
TitelIVA 2019 - Proceedings of the 19th ACM International Conference on Intelligent Virtual Agents
Plaats van productieWashington
UitgeverijAssociation for Computing Machinery, Inc
Pagina's38-45
Aantal pagina's8
ISBN van elektronische versie978-1-4503-6672-4
DOI's
StatusGepubliceerd - 2 jul 2019
EvenementIVA '19, 19th ACM International Conference on Intelligent Virtual Agents - Paris, Frankrijk
Duur: 2 jul 20195 jul 2019

Congres

CongresIVA '19, 19th ACM International Conference on Intelligent Virtual Agents
LandFrankrijk
StadParis
Periode2/07/195/07/19

Citeer dit

Lee, M., Lucas, G., Mell, J., Johnson, E., & Gratch, J. (2019). What's on your virtual mind? mind perception in human-agent negotiations. In IVA 2019 - Proceedings of the 19th ACM International Conference on Intelligent Virtual Agents (blz. 38-45). Association for Computing Machinery, Inc. https://doi.org/10.1145/3308532.3329465