Wanna improve process mining results? : it’s high time we consider data quality issues seriously

R.P. Jagadeesh Chandra Bose, R.S. Mans, W.M.P. Aalst, van der

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/CongresprocedureConferentiebijdrageAcademicpeer review

96 Citaten (Scopus)
3 Downloads (Pure)


The growing interest in process mining is fueled by the increasing availability of event data. Process mining techniques use event logs to automatically discover process models, check conformance, identify bottlenecks and deviations, suggest improvements, and predict processing times. Lion's share of process mining research has been devoted to analysis techniques. However, the proper handling of problems and challenges arising in analyzing event logs used as input is critical for the success of any process mining effort. In this paper, we identify four categories of process characteristics issues that may manifest in an event log (e.g. process problems related to event granularity and case heterogeneity) and 27 classes of event log quality issues (e.g., problems related to timestamps in event logs, imprecise activity names, and missing events). The systematic identification and analysis of these issues calls for a consolidated effort from the process mining community. Five real-life event logs are analyzed to illustrate the omnipresence of process and event log issues. We hope that these findings will encourage systematic logging approaches (to prevent event log issues), repair techniques (to alleviate event log issues) and analysis techniques (to deal with the manifestation of process characteristics in event logs). Keywords: Process Mining, Data Quality, Event Log, Preprocessing, Data Cleansing, Outliers
Originele taal-2Engels
Titel2013 IEEE Symposium on Computational Intelligence and Data Mining (CIDM'13, Singapore, April 16-19, 2013)
Plaats van productiePiscataway
UitgeverijInstitute of Electrical and Electronics Engineers
ISBN van geprinte versie978-1-4673-5895-8
StatusGepubliceerd - 2013


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