Voicing concerns: User-specific pitfalls of favoring voice over text in conversational recommender systems

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Samenvatting

In the context of Conversational Recommender Systems (CRSs) and Conversational User Interfaces (CUIs; e.g., Digital Assistants, such as Siri), an increasing number of voice-based applications are emerging, often at the expense of text-based applications. In this position paper, we argue that the possible first-mover advantage of adopting voice-based technologies may put specific groups of users at a profound disadvantage, as they are likely to run into accessibility issues. For example, users that stammer or whom are not fluent in the English language have a hard time using voice-based conversational recommender systems. Along this line, we describe a number of challenges and issues for current and future systems.

Originele taal-2Engels
TitelKaRS-ComplexRec 2021 Joint Proceedings KaRS 2021 and ComplexRec 2021
SubtitelJoint Workshop Proceedings of the 3rd Edition of Knowledge-aware and Conversational Recommender Systems (KaRS) and the 5th Edition of Recommendation in Complex Environments (ComplexRec) co-located with 15th ACM Conference on Recommender Systems (RecSys 2021)
UitgeverijCEUR-WS.org
Aantal pagina's5
StatusGepubliceerd - 2021
EvenementJoint Workshop of the 3rd Knowledge-Aware and Conversational Recommender Systems and the 5th Recommendation in Complex Environments, KaRS-ComplexRec 2021 - Virtual, Amsterdam, Nederland
Duur: 25 sep. 202125 sep. 2021

Publicatie series

NaamCEUR Workshop Proceedings
UitgeverijCEUR-WS.org
Volume2960
ISSN van geprinte versie1613-0073

Workshop

WorkshopJoint Workshop of the 3rd Knowledge-Aware and Conversational Recommender Systems and the 5th Recommendation in Complex Environments, KaRS-ComplexRec 2021
Land/RegioNederland
StadVirtual, Amsterdam
Periode25/09/2125/09/21

Bibliografische nota

Publisher Copyright:
© 2021 Copyright for this paper by its authors. Use permitted under Creative Commons License Attribution 4.0 International (CC BY 4.0).

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