Using task descriptions with explicit representation of allocation of functions, authority and responsibility to design and assess automation

Elodie Bouzekri, Alexandre Canny, Célia Martinie, Philippe Palanque, Christine Gris

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/CongresprocedureConferentiebijdrageAcademicpeer review

8 Citaten (Scopus)

Samenvatting

Automation can be considered as a design alternative that brings the benefits of reducing the potential for human error and of increasing performance. However, badly designed automations, of which some of them are called automation surprises, can have a very negative impact on the overall performance of the couple operator/system. Automation design requires the definition of three specific aspects defining the relationship between the user and the system: allocation of functions, authority and responsibility. While these abstract concepts are usually well understood at a high level of abstraction, their integration within a development process is cumbersome. This paper presents an approach based on task models to explicitly handle those concepts. We show how such concepts can be integrated in a task modeling notation and illustrate on a case study how this notation can be used to describe design alternatives with different allocation of functions, authority and responsibility between the user and the system. Exploiting the case study, we demonstrate that embedding explicitly these concepts in a notation supports analysis and assessment of automation designs.

Originele taal-2Engels
TitelHuman Work Interaction Design. Designing Engaging Automation - 5th IFIP WG 13.6 Working Conference, HWID 2018, Revised Selected Papers
RedacteurenTorkil Clemmensen, Pedro Campos, Arminda Lopes, Frederica Gonçalves, José Abdelnour-Nocera, Virpi Roto, Barbara Rita Barricelli
Plaats van productieCham
UitgeverijSpringer
Pagina's36-56
Aantal pagina's21
ISBN van elektronische versie978-3-030-05297-3
ISBN van geprinte versie978-3-030-05296-6
DOI's
StatusGepubliceerd - 2019
Evenement5th IFIP WG 13.6 Working Conference on Human Work Interaction Design, HWID 2018 - Espoo, Finland
Duur: 20 aug 201821 aug 2018

Publicatie series

NaamIFIP Advances in Information and Communication Technology
Volume544
ISSN van geprinte versie1868-4238

Congres

Congres5th IFIP WG 13.6 Working Conference on Human Work Interaction Design, HWID 2018
Land/RegioFinland
StadEspoo
Periode20/08/1821/08/18

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