Two acts of social intelligence : the effects of mimicry and social praise on the evaluation of an artificial agent

M.C. Kaptein; P. Markopoulos; B.E.R. Ruyter, de; E.H.L. Aarts

doi:10.1007/s00146-010-0304-4

Two acts of social intelligence : the effects of mimicry and social praise on the evaluation of an artificial agent

M.C. Kaptein, P. Markopoulos, B.E.R. Ruyter, de, E.H.L. Aarts

Onderzoeksoutput: Bijdrage aan tijdschrift › Tijdschriftartikel › Academic › peer review

11 Citaten (Scopus)

4 Downloads (Pure)

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This paper describes a study of the effects of two acts of social intelligence, namely mimicry and social praise, when used by an artificial social agent. An experiment (N = 50) is described which shows that social praise—positive feedback about the ongoing conversation—increases the perceived friendliness of a chat-robot. Mimicry—displaying matching behavior—enhances the perceived intelligence of the robot. We advice designers to incorporate both mimicry and social praise when their system needs to function as a social actor. Different ways of implementing mimicry and praise by artificial social actors in an ambient persuasive scenario are discussed. Keywords: Ambient Intelligence – Attitude change – Persuasion – Friendliness – Chat-robot – Mimicry – Praise – Social intelligence

Originele taal-2	Engels
Pagina's (van-tot)	261-273
Aantal pagina's	13
Tijdschrift	AI & Society : the Journal of Human-Centred Systems and Machine Intelligence
Volume	26
Nummer van het tijdschrift	3
DOI's	https://doi.org/10.1007/s00146-010-0304-4
Status	Gepubliceerd - 2011

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10.1007/s00146-010-0304-4

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abstract = "This paper describes a study of the effects of two acts of social intelligence, namely mimicry and social praise, when used by an artificial social agent. An experiment (N = 50) is described which shows that social praise—positive feedback about the ongoing conversation—increases the perceived friendliness of a chat-robot. Mimicry—displaying matching behavior—enhances the perceived intelligence of the robot. We advice designers to incorporate both mimicry and social praise when their system needs to function as a social actor. Different ways of implementing mimicry and praise by artificial social actors in an ambient persuasive scenario are discussed. Keywords: Ambient Intelligence – Attitude change – Persuasion – Friendliness – Chat-robot – Mimicry – Praise – Social intelligence",

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Two acts of social intelligence : the effects of mimicry and social praise on the evaluation of an artificial agent. / Kaptein, M.C.; Markopoulos, P.; Ruyter, de, B.E.R.; Aarts, E.H.L.

In: AI & Society : the Journal of Human-Centred Systems and Machine Intelligence, Vol. 26, Nr. 3, 2011, blz. 261-273.

Onderzoeksoutput: Bijdrage aan tijdschrift › Tijdschriftartikel › Academic › peer review

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