Trust transfer in the continued usage of public e-services

We investigate how public administrations can influence citizens' continued usage of public e-services and focus on the role of different trust elements. We review prior literature and derive a model of trust transfer and continued usage. Our results show that trust in the public e-service mediated the influence of trust in the public administration and trust in the Internet on continuance intentions. All trust elements were influenced by e-service quality and recommendations from public administrations and interpersonal sources. The only exception was the nonsignificant relationship between interpersonal recommendations and trust in the e-service, which was moderated by citizens' time consciousness.