Successful traffic incident management presupposes a multi-disciplinary approach. To meet
appropriately the safety and mobility needs of all affected parties, traffic incidents call for a
high level of collaboration and coordination of involved agencies. Effective traffic incident
management activities rely in particular on flexible communications and information systems.
Based on experiences from the military domain it is possible to develop strategic concepts
that are related to the improvement of information sharing and collaboration. Such concepts
can also be applied to enhanced traffic incident management information systems. The
present paper aims to offer a review of the state of the art in this field and to illustrate the
empirical usefulness and benefits of traffic incident management.