Trade-offs in the performance of workflows - quantifying the impact of best practices

M.H. Jansen-Vullers, P.A.M. Kleingeld, M.W.N.C. Loosschilder, M. Netjes, H.A. Reijers

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/CongresprocedureConferentiebijdrageAcademic

8 Citaten (Scopus)
156 Downloads (Pure)

Samenvatting

Business process redesign is one of the most powerful ways to boost business performance and to improve customer satisfaction [14]. A possible approach to business process redesign is using redesign best practices. A previous study identified a set of 29 different redesign best practices [18]. However, little is known about the exact impact of these redesign best practices on workflow performance. This study proposes an approach that can be used to quantify the impact of a business process redesign project on all dimensions of workflow performance. The approach consists of a large set of performance measures and a simulation toolkit. It supports the quantification of the impact of the implementation of redesign best practices, in order to determine what best practice or combination of best practices leads to the most favorable effect in a specific business process. The approach is developed based on a quantification project for the parallel best practice [8] and is validated with two other quantification projects, namely for the knockout and triage best practices.
Originele taal-2Engels
TitelRevised selected papers of the 5th International workshops on Business Process Management (BPM 2007) 24 September 2007, Brisbane, Australia
RedacteurenA. Hofstede, ter, B. Benatallah, H.Y. Paik
Plaats van productieBerlin
UitgeverijSpringer
Pagina's108-119
ISBN van geprinte versie978-3-540-78237-7
DOI's
StatusGepubliceerd - 2008
Evenement3rd International Workshop on Business Process Design (BPD 2007), September 24, 2007, Brisbane, Australia - Brisbane, Australië
Duur: 24 sep 200724 sep 2007

Publicatie series

NaamLecture Notes in Computer Science
Volume4928
ISSN van geprinte versie0302-9743

Workshop

Workshop3rd International Workshop on Business Process Design (BPD 2007), September 24, 2007, Brisbane, Australia
Verkorte titelBPD 2007
Land/RegioAustralië
StadBrisbane
Periode24/09/0724/09/07
AnderBPM 2007, Brisbane, Australia

Vingerafdruk

Duik in de onderzoeksthema's van 'Trade-offs in the performance of workflows - quantifying the impact of best practices'. Samen vormen ze een unieke vingerafdruk.

Citeer dit