The power of negative feedback from an artificial agent to promote energy saving behavior

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4 Citaten (Scopus)

Samenvatting

In this paper we analyze the role of negative feedback as provided by artificial agents. We examine the hypothesis that negative feedback offers substantial potential to enhance persuasive interventions aimed to change behavior. This hypothesis is tested based on a review of several studies using the same experimental paradigm that includes a virtual washing machine, in which users have to make choices how to program the washing machine. The studies show how the provision of positive and negative feedback influences these choices under various experimental conditions. Results show that negative feedback can be more effective than positive feedback, also independent of the presence of positive feedback. Negative feedback is in particular effective when the feedback is social instead of factual. Furthermore, the analysis suggests that the effect of negative feedback is enhanced under conditions of task similarity, which stimulate using the feedback for performance improvement. Finally, we show that negative feedback is superior to positive feedback under multiple goals conditions.

Originele taal-2Engels
TitelDesign, User Experience, and Usability : User Experience Design Practice - Third International Conference, DUXU 2014, Held as Part of HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014. Proceedings, Part IV
RedacteurenA. Marcus
Plaats van productieCham
UitgeverijSpringer
Pagina's328-338
Aantal pagina's11
ISBN van elektronische versie978-3-319-07638-6
ISBN van geprinte versie9783319076379
DOI's
StatusGepubliceerd - 2014
Evenement3rd International Conference on Design, User Experience, and Usability (DUXU 2014), - Heraklion, Crete, Griekenland
Duur: 22 jun 201427 jun 2014
Congresnummer: 3

Publicatie series

NaamLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
NummerPART 4
Volume8520 LNCS
ISSN van geprinte versie03029743
ISSN van elektronische versie16113349

Congres

Congres3rd International Conference on Design, User Experience, and Usability (DUXU 2014),
Verkorte titelDUXU 2014
LandGriekenland
StadHeraklion, Crete
Periode22/06/1427/06/14

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  • Citeer dit

    Midden, C., & Ham, J. (2014). The power of negative feedback from an artificial agent to promote energy saving behavior. In A. Marcus (editor), Design, User Experience, and Usability : User Experience Design Practice - Third International Conference, DUXU 2014, Held as Part of HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014. Proceedings, Part IV (blz. 328-338). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 8520 LNCS, Nr. PART 4). Springer. https://doi.org/10.1007/978-3-319-07638-6_32