The phases of user experience during relocation to a smart office building: A qualitative case study

Deniz Tuzcuoglu; Dujuan Yang; Bauke de Vries; Aslı  Sungur; H.A.J.A. Appel-Meulenbroek

doi:10.1016/j.jenvp.2021.101578

The phases of user experience during relocation to a smart office building: A qualitative case study

Deniz Tuzcuoglu (Corresponding author), Dujuan Yang, Bauke de Vries, Aslı Sungur, H.A.J.A. Appel-Meulenbroek

Onderzoeksoutput: Bijdrage aan tijdschrift › Tijdschriftartikel › Academic › peer review

8 Citaten (Scopus)

320 Downloads (Pure)

Samenvatting

Smart office concepts became popular in recent decades, and organisations adopt this concept with expected benefits on users. Yet, it is unclear how users experience the relocation process to a smart office environment. This study examines user experiences during such relocation by focusing on their behaviour and satisfaction. Eleven semi-structured interviews were conducted with users after relocation to a smart office building of a Dutch Municipality. The data were analysed based on grounded theory and thematic analysis. The results reveal that the process of experiencing a smart office environment consisted of four phases: pre-relocation phase, confrontational phase, progressive phase, and stabilised phase. Each participant experienced the process differently as four different trend lines emerged related to their interpreted emotional responses throughout this process. This study concludes by advocating that the understanding of user behaviour in each phase is crucial to enhance user satisfaction when moving into a smart office. The phases further highlight the importance of understanding user expectations, and the relationships between users and workplaces before and after the relocation.

Originele taal-2	Engels
Artikelnummer	101578
Aantal pagina's	9
Tijdschrift	Journal of Environmental Psychology
Volume	74
DOI's	https://doi.org/10.1016/j.jenvp.2021.101578
Status	Gepubliceerd - apr. 2021

Financiering

We thank all the participants for agreeing to be interviewed in this study. We also thank Michiel Oomen, Joyce Vercoelen, and Garry Whitrick from the Municipality of Eindhoven, and Marc Horsten from IMPULS B.V. for their assistance in data collection. Thanks to Ruud Bosch from the Department of Human Geography and Planning, Utrecht University for his invaluable inputs for the design of interview guideline. Thanks to Yağmur Amanvermez from the Faculty of Behavioural and Movement Sciences, Vrije Universiteit Amsterdam for her invaluable advice for data analysis. This work is part of the VerDuS program Smart Urban Regions of the Future with project number 438.18.153, which is (co)financed by the Dutch Research Council. The part of the study was also supported by the YUDAP 2019, Turkey Council of Higher Education. This work is part of the VerDuS program Smart Urban Regions of the Future with project number 438.18.153, which is (co)financed by the Dutch Research Council. The part of the study was also supported by the YUDAP 2019, Turkey Council of Higher Education .

Financiers	Financiernummer
Utrecht University	438.18.153
Nederlandse Organisatie voor Wetenschappelijk Onderzoek

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10.1016/j.jenvp.2021.101578

The phases of user experience during relocation to a smart office building: A qualitative case studyDefinitieve gepubliceerde versie, 1,34 MBLicentie: CC BY

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User Satisfaction in Smart Environments: The Case Stadhuistoren
de Vries, B. (Project Manager), Tuzcuoglu, D. (Projectmedewerker), Oomen, M. (Project communicatie medewerker (oud)) & Horsten, M. (Project communicatie medewerker (oud))
1/02/19 → 31/01/20
Project: Onderzoek direct

VerDuS SURF-project User Satisfaction in Smart Environments (Nederlands ondertiteld)
Tuzcuoglu, D., Oomen, M. & Horsten, M.
17/02/20
1 Mediabijdrage
Pers / media: Onderzoek

8 Citaties
1 Conferentiebijdrage

Social interaction in an office environment: A qualitative study after relocation to a smart office
Tuzcuoglu, D., Yang, D., de Vries, B. & Sungur, A., nov. 2020, Future workspaces: Proceedings of the Transdisciplinary Workplace Research (TWR) conference 2020. Kämp-Dern, A. & Will-Zocholt, M. (uitgave). Frankfurt am Main: TWR network, blz. 355-364 10 blz.
Onderzoeksoutput: Hoofdstuk in Boek/Rapport/Congresprocedure › Conferentiebijdrage › Academic › peer review

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The phases of user experience during relocation to a smart office building: A qualitative case study

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Projecten

User Satisfaction in Smart Environments: The Case Stadhuistoren

Pers/Media

VerDuS SURF-project User Satisfaction in Smart Environments (Nederlands ondertiteld)

Onderzoekersoutput

Social interaction in an office environment: A qualitative study after relocation to a smart office

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