The impact of electronic service quality on customer satisfaction over time

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/Congresprocedure › Conferentiebijdrage › Academic › peer review

Samenvatting

Change of title: The nature of the quality-satisfaction-link in E-services : an attribute-specific and dynamic perspective.

Originele taal-2	Engels
Titel	Conference proceedings of the 36th Society for Marketing Advances 2008 Conference, 4-9 November, 2008
Plaats van productie	St. Petersburg, FL, USA
Status	Gepubliceerd - 2008
Evenement	conference; 36th Society for Marketing Advances Conference (SMA); 2008-11-04; 2008-11-09 - Duur: 4 nov. 2008 → 9 nov. 2008

Congres	conference; 36th Society for Marketing Advances Conference (SMA); 2008-11-04; 2008-11-09
Periode	4/11/08 → 9/11/08
Ander	36th Society for Marketing Advances Conference (SMA)

@inproceedings{82903961463542a2b4b835a08233041f,

title = "The impact of electronic service quality on customer satisfaction over time",

abstract = "Change of title: The nature of the quality-satisfaction-link in E-services : an attribute-specific and dynamic perspective.",

author = "J.J.L. Schepers and T. Falk and M. Hammerschmidt",

year = "2008",

language = "English",

booktitle = "Conference proceedings of the 36th Society for Marketing Advances 2008 Conference, 4-9 November, 2008",

note = "conference; 36th Society for Marketing Advances Conference (SMA); 2008-11-04; 2008-11-09 ; Conference date: 04-11-2008 Through 09-11-2008",

}

The impact of electronic service quality on customer satisfaction over time. / Schepers, J.J.L.; Falk, T.; Hammerschmidt, M.
Conference proceedings of the 36th Society for Marketing Advances 2008 Conference, 4-9 November, 2008. St. Petersburg, FL, USA, 2008.

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/Congresprocedure › Conferentiebijdrage › Academic › peer review

TY - GEN

T1 - The impact of electronic service quality on customer satisfaction over time

AU - Schepers, J.J.L.

AU - Falk, T.

AU - Hammerschmidt, M.

PY - 2008

Y1 - 2008

N2 - Change of title: The nature of the quality-satisfaction-link in E-services : an attribute-specific and dynamic perspective.

AB - Change of title: The nature of the quality-satisfaction-link in E-services : an attribute-specific and dynamic perspective.

M3 - Conference contribution

BT - Conference proceedings of the 36th Society for Marketing Advances 2008 Conference, 4-9 November, 2008

CY - St. Petersburg, FL, USA

T2 - conference; 36th Society for Marketing Advances Conference (SMA); 2008-11-04; 2008-11-09

Y2 - 4 November 2008 through 9 November 2008

ER -