The impact of electronic service quality on customer satisfaction over time

J.J.L. Schepers, T. Falk, M. Hammerschmidt

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/CongresprocedureConferentiebijdrageAcademicpeer review

Samenvatting

Change of title: The nature of the quality-satisfaction-link in E-services : an attribute-specific and dynamic perspective.
Originele taal-2Engels
TitelConference proceedings of the 36th Society for Marketing Advances 2008 Conference, 4-9 November, 2008
Plaats van productieSt. Petersburg, FL, USA
StatusGepubliceerd - 2008
Evenementconference; 36th Society for Marketing Advances Conference (SMA); 2008-11-04; 2008-11-09 -
Duur: 4 nov 20089 nov 2008

Congres

Congresconference; 36th Society for Marketing Advances Conference (SMA); 2008-11-04; 2008-11-09
Periode4/11/089/11/08
Ander36th Society for Marketing Advances Conference (SMA)

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