The dominant robot: threatening robots cause psychological reactance, especially when they have incongruent goals

M.A.J. Roubroeks, J.R.C. Ham, C.J.H. Midden

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/CongresprocedureConferentiebijdrageAcademicpeer review

38 Citaten (Scopus)

Samenvatting

Persuasive technology can take the form of a social agent that persuades people to change behavior or attitudes. However, like any persuasive technology, persuasive social agents might trigger psychological reactance, which can lead to restoration behavior. The current study investigated whether interacting with a persuasive robot can cause psychological reactance. Additionally, we investigated whether goal congruency plays a role in psychological reactance. Participants programmed a washing machine while a robot gave threatening advice. Confirming expectations, participants experienced more psychological reactance when receiving high-threatening advice compared to low-threatening advice. Moreover, when the robot gave high-threatening advice and expressed an incongruent goal, participants reported the highest level of psychological reactance (on an anger measure). Finally, high-threatening advice led to more restoration, and this relationship was partially mediated by psychological reactance. Overall, results imply that under certain circumstances persuasive technology can trigger opposite effects, especially when people have incongruent goal intentions.

Originele taal-2Engels
TitelPersuasive Technology - 5th International Conference, PERSUASIVE 2010, Proceedings
Pagina's174-184
Aantal pagina's11
DOI's
StatusGepubliceerd - 21 jul. 2010
Evenement5th International Conference on Persuasive Technology, PERSUASIVE 2010 - Copenhagen, Denemarken
Duur: 7 jun. 201010 jun. 2010
Congresnummer: 5

Publicatie series

NaamLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume6137 LNCS
ISSN van geprinte versie0302-9743
ISSN van elektronische versie1611-3349

Congres

Congres5th International Conference on Persuasive Technology, PERSUASIVE 2010
Verkorte titelPERSUASIVE 2010
Land/RegioDenemarken
StadCopenhagen
Periode7/06/1010/06/10
AnderFifth International Conference on Persuasive Technology (Persuasive 2010)

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