Team stewardship in customer service teams : antecedents and consequences

J.J.L. Schepers, A. Jong, de, J.C. Ruyter, de

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/Congresprocedure › Conferentiebijdrage › Academic › peer review

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Originele taal-2	Engels
Titel	Proceedings of the AMA Winter Marketing Educators' Conference 2010, February 19-22 , 2010 New Orleans, USA
Redacteuren	M.K. Brady, M.D. Hartline
Uitgeverij	American Marketing Association
Pagina's	109-110
ISBN van geprinte versie	0877573409
Status	Gepubliceerd - 2010

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title = "Team stewardship in customer service teams : antecedents and consequences",

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pages = "109--110",

editor = "M.K. Brady and M.D. Hartline",

booktitle = "Proceedings of the AMA Winter Marketing Educators' Conference 2010, February 19-22 , 2010 New Orleans, USA",

publisher = "American Marketing Association",

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}

Team stewardship in customer service teams : antecedents and consequences. / Schepers, J.J.L.; Jong, de, A.; Ruyter, de, J.C.
Proceedings of the AMA Winter Marketing Educators' Conference 2010, February 19-22 , 2010 New Orleans, USA. uitgave / M.K. Brady; M.D. Hartline. American Marketing Association, 2010. blz. 109-110.

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/Congresprocedure › Conferentiebijdrage › Academic › peer review

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AU - Schepers, J.J.L.

AU - Jong, de, A.

AU - Ruyter, de, J.C.

PY - 2010

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M3 - Conference contribution

SN - 0877573409

SP - 109

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BT - Proceedings of the AMA Winter Marketing Educators' Conference 2010, February 19-22 , 2010 New Orleans, USA

A2 - Brady, M.K.

A2 - Hartline, M.D.

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