Process Mining from Jira Issues at a Large Company

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/CongresprocedureConferentiebijdrageAcademicpeer review

166 Downloads (Pure)

Samenvatting

Maintaining a software system is a continuous and complex process, typically following a workflow defined by the responsible organization. However, in practice, developers often deviate from the defined process due to personal preferences, varying customer requirements, or urgent deadlines. Such deviations may cause problems later on, or they may indicate potential process improvements. To deal with deviations and improve processes, it is first necessary to fully understand the processes actually employed by developers. For this purpose, process-mining techniques have been proposed that primarily build on version-control data. In this paper, we present a complementary process-mining technique that uses Jira issues to recover process activities not visible in version-control data, particularly focusing on developers’ interactions with issues and each other. We conducted a case study with 74 repositories of 24 developer teams from one large international company to understand the technique’s merits. Our technique revealed process differences across teams and depending on the types of Jira issues, providing novel insights for the company that helped to better understand the employed processes.
Originele taal-2Engels
Titel2023 IEEE International Conference on Software Maintenance and Evolution, ICSME 2023
UitgeverijInstitute of Electrical and Electronics Engineers
Pagina's425-435
Aantal pagina's11
ISBN van elektronische versie979-8-3503-2783-0
DOI's
StatusGepubliceerd - 11 dec. 2023
Evenement39th IEEE International Conference on Software Maintenance and Evolution, ICSME 2023 - Bogota, Colombia
Duur: 1 okt. 20236 okt. 2023

Congres

Congres39th IEEE International Conference on Software Maintenance and Evolution, ICSME 2023
Land/RegioColombia
StadBogota
Periode1/10/236/10/23

Vingerafdruk

Duik in de onderzoeksthema's van 'Process Mining from Jira Issues at a Large Company'. Samen vormen ze een unieke vingerafdruk.

Citeer dit