Preferences of Seniors for Robots Delivering a Message with Congruent Approaching Behavior

M.T.H. van Otterdijk; M.M.E. Neggers; J. Tørresen; E.I. Barakova

doi:10.1109/ARSO51874.2021.9542833

Preferences of Seniors for Robots Delivering a Message with Congruent Approaching Behavior

M.T.H. van Otterdijk, M.M.E. Neggers, J. Tørresen, E.I. Barakova

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/Congresprocedure › Conferentiebijdrage › Academic › peer review

4 Citaten (Scopus)

Samenvatting

Congruence of verbal and nonverbal behavior of a robot is essential to establish a seamless and natural interaction between humans and robots. We have investigated the preference and user experience of the senior participants that a robot approaches with expressive movement that is tailored or incongruent to the message the robot brings. Twelve elderly experienced three scenarios with different messages varying from good news, bad news, and functional news, accompanied by the corresponding approaching behavior and body posture. The user experience of these elderly was evaluated during these scenarios using a questionnaire and a semi-structured interview. The participants were interviewed about their experience, preference, and motivation for the different robot motion behaviors. The analysis showed no significant difference in user experiences in the good news and functional news scenarios. Also, no clear preference among the different robot behaviors was found. However, a significant preference for congruence in the sad news scenario was found with a clear preference for the sad approaching behavior.

Originele taal-2	Engels
Titel	2021 IEEE International Conference on Advanced Robotics and Its Social Impacts (ARSO)
Uitgeverij	Institute of Electrical and Electronics Engineers
Pagina's	65-71
Aantal pagina's	7
ISBN van elektronische versie	9781665449533
DOI's	https://doi.org/10.1109/ARSO51874.2021.9542833
Status	Gepubliceerd - 28 sep. 2021
Evenement	2021 IEEE International Conference on Advanced Robotics and Its Social Impacts, ARSO 2021 - Tokoname, Japan Duur: 8 jul. 2021 → 10 jul. 2021

Congres

Congres	2021 IEEE International Conference on Advanced Robotics and Its Social Impacts, ARSO 2021
Land/Regio	Japan
Stad	Tokoname
Periode	8/07/21 → 10/07/21

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© 2021 IEEE.

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10.1109/ARSO51874.2021.9542833

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van Otterdijk, M. T. H., Neggers, M. M. E., Tørresen, J., & Barakova, E. I. (2021). Preferences of Seniors for Robots Delivering a Message with Congruent Approaching Behavior. In 2021 IEEE International Conference on Advanced Robotics and Its Social Impacts (ARSO) (blz. 65-71). Artikel 9542833 Institute of Electrical and Electronics Engineers. https://doi.org/10.1109/ARSO51874.2021.9542833

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title = "Preferences of Seniors for Robots Delivering a Message with Congruent Approaching Behavior",

abstract = "Congruence of verbal and nonverbal behavior of a robot is essential to establish a seamless and natural interaction between humans and robots. We have investigated the preference and user experience of the senior participants that a robot approaches with expressive movement that is tailored or incongruent to the message the robot brings. Twelve elderly experienced three scenarios with different messages varying from good news, bad news, and functional news, accompanied by the corresponding approaching behavior and body posture. The user experience of these elderly was evaluated during these scenarios using a questionnaire and a semi-structured interview. The participants were interviewed about their experience, preference, and motivation for the different robot motion behaviors. The analysis showed no significant difference in user experiences in the good news and functional news scenarios. Also, no clear preference among the different robot behaviors was found. However, a significant preference for congruence in the sad news scenario was found with a clear preference for the sad approaching behavior. ",

author = "{van Otterdijk}, M.T.H. and M.M.E. Neggers and J. T{\o}rresen and E.I. Barakova",

note = "Funding Information: This work is partially supported by The Research Council of Norway (RCN) as a part of the projects: Multimodal Elderly Care systems (MECS) under grant agreement no. 247697, Vulnerability in the Robot Society (VIROS) under Grant Agreement No. 288285, Predictive and Intuitive Robot Companion (PIRC) under Grant Agreement No. 312333 and through its Centre of Excellence scheme, RITMO with Project No. 262762. The authors thank all the elderly that participated in the experiment, as well as the health care professionals of the elderly home of Vitalis Berkenhoff for their time, aid, and hospitality which made the experiment possible. ; 2021 IEEE International Conference on Advanced Robotics and Its Social Impacts, ARSO 2021 ; Conference date: 08-07-2021 Through 10-07-2021",

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doi = "10.1109/ARSO51874.2021.9542833",

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van Otterdijk, MTH, Neggers, MME, Tørresen, J & Barakova, EI 2021, Preferences of Seniors for Robots Delivering a Message with Congruent Approaching Behavior. in 2021 IEEE International Conference on Advanced Robotics and Its Social Impacts (ARSO)., 9542833, Institute of Electrical and Electronics Engineers, blz. 65-71, 2021 IEEE International Conference on Advanced Robotics and Its Social Impacts, ARSO 2021, Tokoname, Japan, 8/07/21. https://doi.org/10.1109/ARSO51874.2021.9542833

Preferences of Seniors for Robots Delivering a Message with Congruent Approaching Behavior. / van Otterdijk, M.T.H.; Neggers, M.M.E.; Tørresen, J. et al.
2021 IEEE International Conference on Advanced Robotics and Its Social Impacts (ARSO). Institute of Electrical and Electronics Engineers, 2021. blz. 65-71 9542833.

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/Congresprocedure › Conferentiebijdrage › Academic › peer review

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N1 - Funding Information: This work is partially supported by The Research Council of Norway (RCN) as a part of the projects: Multimodal Elderly Care systems (MECS) under grant agreement no. 247697, Vulnerability in the Robot Society (VIROS) under Grant Agreement No. 288285, Predictive and Intuitive Robot Companion (PIRC) under Grant Agreement No. 312333 and through its Centre of Excellence scheme, RITMO with Project No. 262762. The authors thank all the elderly that participated in the experiment, as well as the health care professionals of the elderly home of Vitalis Berkenhoff for their time, aid, and hospitality which made the experiment possible.

PY - 2021/9/28

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N2 - Congruence of verbal and nonverbal behavior of a robot is essential to establish a seamless and natural interaction between humans and robots. We have investigated the preference and user experience of the senior participants that a robot approaches with expressive movement that is tailored or incongruent to the message the robot brings. Twelve elderly experienced three scenarios with different messages varying from good news, bad news, and functional news, accompanied by the corresponding approaching behavior and body posture. The user experience of these elderly was evaluated during these scenarios using a questionnaire and a semi-structured interview. The participants were interviewed about their experience, preference, and motivation for the different robot motion behaviors. The analysis showed no significant difference in user experiences in the good news and functional news scenarios. Also, no clear preference among the different robot behaviors was found. However, a significant preference for congruence in the sad news scenario was found with a clear preference for the sad approaching behavior.

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Preferences of Seniors for Robots Delivering a Message with Congruent Approaching Behavior

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