Persuasive visual presentation of prescriptive business processes

Janna-Liina Leemets, Kateryna Kubrak, Fredrik Milani, Alexander Nolte

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/CongresprocedureConferentiebijdrageAcademicpeer review

1 Citaat (Scopus)

Samenvatting

Prescriptive process monitoring methods recommend interventions during the execution of a case that, if followed, can improve performance. Research on prescriptive process monitoring so far has focused mainly on improving the underlying algorithms and providing suitable explanations for recommendations. Empirical works indicate, though, that process workers often do not follow recommendations even if they understand them. Drawing inspiration from the field of persuasive technology, we developed and evaluated a visualization that nudges process workers towards accepting a recommendation, following a design science approach. Our evaluation points towards the feasibility of the visualization and provides insights into how users perceive different persuasive elements, thus providing a basis for the design of future systems.

Originele taal-2Engels
TitelInternational Conference on Research Challenges in Information Science
SubtitelInformation Science and the Connected World - 17th International Conference, RCIS 2023, Proceedings
RedacteurenSelmin Nurcan, Andreas L. Opdahl, Haralambos Mouratidis, Aggeliki Tsohou
Pagina's398-414
Aantal pagina's17
DOI's
StatusGepubliceerd - 2023

Publicatie series

NaamLecture Notes in Business Information Processing
Volume476 LNBIP
ISSN van geprinte versie1865-1348
ISSN van elektronische versie1865-1356

Vingerafdruk

Duik in de onderzoeksthema's van 'Persuasive visual presentation of prescriptive business processes'. Samen vormen ze een unieke vingerafdruk.

Citeer dit