Performance Indicators for Business Models: A Systematic Review and Catalog

Organizations innovate their business models in order to remain competitive in today’s dynamic business environment. To reduce uncertainty during the business model innovation process, organizations need to evaluate new and existing business models. One possible way to carry out this evaluation is through the use of business model performance indicators. Currently, organizations are still facing challenges in defining relevant indicators for their business models. The current literature lacks a complete picture of performance indicators for monitoring business model performance. Therefore, we conducted a systematic literature review to analyze which performance indicators are referred to in the academic literature related to business models. We contribute by synthesizing the identified indicators into a comprehensive catalog, categorized into relevant business model dimensions, and by providing possible directions for further research. Practitioners can use the catalog to select relevant performance indicators and tailor them to their organization’s specific business models.