TY - CHAP
T1 - Maintenance service logistics
AU - Arts, J.J.
AU - Basten, R.J.I.
AU - van Houtum, G.J.J.A.N.
PY - 2019
Y1 - 2019
N2 - Capital goods, such as manufacturing equipment, trains, and Industrial printers, are used in the primary processes of their users. Their availability is of key importance. To achieve high availability, maintenance is required throughout their long life cycles. Many different resources such as spare parts, service engineers and tools, are necessary to perform maintenance. In some cases, e.g. for trains, also maintenance facilities are required. Maintenance service logistics encompasses all processes that ensure that the resources required for maintenance are at the right place at the right time. In a broader sense, it also includes maintenance planning and design-for-maintenance. We first discuss capital goods and the requirements that their users have, which leads us to basic maintenance principles and the structure of typical service supply chains. Next, various relevant decisions and supporting theories and models are discussed. Finally, we discuss the latest developments within maintenance service logistics.
AB - Capital goods, such as manufacturing equipment, trains, and Industrial printers, are used in the primary processes of their users. Their availability is of key importance. To achieve high availability, maintenance is required throughout their long life cycles. Many different resources such as spare parts, service engineers and tools, are necessary to perform maintenance. In some cases, e.g. for trains, also maintenance facilities are required. Maintenance service logistics encompasses all processes that ensure that the resources required for maintenance are at the right place at the right time. In a broader sense, it also includes maintenance planning and design-for-maintenance. We first discuss capital goods and the requirements that their users have, which leads us to basic maintenance principles and the structure of typical service supply chains. Next, various relevant decisions and supporting theories and models are discussed. Finally, we discuss the latest developments within maintenance service logistics.
KW - Active Maintenance Time
KW - Original Equipment Manufacturers (OEM)
KW - Repairable Spare Parts
KW - Service Tools
KW - Shop Replaceable Units (SRUs)
UR - http://www.scopus.com/inward/record.url?scp=85070717356&partnerID=8YFLogxK
U2 - 10.1007/978-3-319-92447-2_22
DO - 10.1007/978-3-319-92447-2_22
M3 - Chapter
SN - 978-3-319-92446-5
T3 - Lecture Notes in Logistics
SP - 493
EP - 517
BT - Operations, Logistics and Supply Chain Management
A2 - Zijm, H.
A2 - Klumpp, M.
A2 - Regattieri, A.
A2 - Heragu, S.
PB - Springer
CY - Berlin
ER -