TY - JOUR
T1 - Key performance indicators for business models: A systematic review and catalog
AU - van de Ven, Montijn
AU - Lara Machado, Paola
AU - Athanasopoulou, Alexia
AU - Aysolmaz, Banu
AU - Türetken, Oktay
PY - 2023/9
Y1 - 2023/9
N2 - Organizations continuously adapt and innovate their business models to remain competitive. To support the management of business models throughout their lifecycle, Key Performance Indicators (KPIs) related to business models play an important role. However, the current research on business model KPIs is dispersed and lacks clarity on how they are defined, concretized, and managed throughout their lifecycle. Therefore, we conducted a systematic literature review to analyze and consolidate the current state of the research on KPIs for business models. We identified 35 relevant publications and classified them in a concept matrix consisting of five categories related to business models and KPI management. In addition, we synthesized the business model KPIs referred to in the literature into a catalog structured by business model dimensions. Based on our review and analysis, we formulate avenues for further research on KPIs for business models. Practitioners can use the overview of available approaches for business model KPI management and the catalog of business model KPIs to effectively manage and define KPIs for their organization’s business models.
AB - Organizations continuously adapt and innovate their business models to remain competitive. To support the management of business models throughout their lifecycle, Key Performance Indicators (KPIs) related to business models play an important role. However, the current research on business model KPIs is dispersed and lacks clarity on how they are defined, concretized, and managed throughout their lifecycle. Therefore, we conducted a systematic literature review to analyze and consolidate the current state of the research on KPIs for business models. We identified 35 relevant publications and classified them in a concept matrix consisting of five categories related to business models and KPI management. In addition, we synthesized the business model KPIs referred to in the literature into a catalog structured by business model dimensions. Based on our review and analysis, we formulate avenues for further research on KPIs for business models. Practitioners can use the overview of available approaches for business model KPI management and the catalog of business model KPIs to effectively manage and define KPIs for their organization’s business models.
KW - Business model
KW - Business model management
KW - Business model evaluation
KW - Performance measurement
KW - Key performance indicators
KW - Systematic literature review
UR - http://www.scopus.com/inward/record.url?scp=85171431125&partnerID=8YFLogxK
U2 - 10.1007/s10257-023-00650-2
DO - 10.1007/s10257-023-00650-2
M3 - Article
SN - 1617-9846
VL - 21
SP - 753
EP - 794
JO - Information Systems and e-Business Management
JF - Information Systems and e-Business Management
IS - 3
ER -