Introducing case management : opening workflow management's black box

K. Kaan, H.A. Reijers, P. Molen, van der

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/CongresprocedureConferentiebijdrageAcademicpeer review

8 Citaten (Scopus)

Samenvatting

Workflow management systems are very adequate for supporting the flow of work through enterprises, but do not deliver coordination support to end-users within the work items they perform. In this paper, the concept of case management is introduced, which specifically targets this type of support. Its associated technology is intended to be used as a harmonious extension of workflow technology, instead of a competing system. A discussion in some depth is presented of the concept, methods, and technology of case management, as well as experiences with its application in industry.
Originele taal-2Engels
TitelBusiness process management : 4th international conference, BPM 2006, Vienna, Austria, September 5-7, 2006 : proceedings
RedacteurenS. Dustdar, J.L. Fiadeiro, A. Sheth
Plaats van productieBerlin
UitgeverijSpringer
Pagina's358-367
ISBN van geprinte versie978-3-540-38901-9
DOI's
StatusGepubliceerd - 2006
Evenement4th International Conference on Business Process Management (BPM 2006), September 5-7, 2006, Vienna, Austria - Vienna, Oostenrijk
Duur: 5 sep 20067 sep 2006

Publicatie series

NaamLecture Notes in Computer Science
Volume4102
ISSN van geprinte versie0302-9743

Congres

Congres4th International Conference on Business Process Management (BPM 2006), September 5-7, 2006, Vienna, Austria
Verkorte titelBPM 2006
Land/RegioOostenrijk
StadVienna
Periode5/09/067/09/06
AnderInternational Conference on Business Process Management ; 4 (Vienna) : 2006.09.05-07

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