How to Handle a Massive Change: Guidance on a Process Improvement Project, Our Journey to Excellence

Zeynep Ozturk Yurt, Pinar Bakal

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/CongresprocedureConferentiebijdrageProfessioneel

Samenvatting

In this paper FNSS’s Design & Development (D&D) Process Improvement studies are presented. With the increasing number of projects and employees FNSS launched an improvement project aiming to revise and enhance its D&D processes to remain competitive and efficient under these circumstances. Based on the gaps between “As-Is” and “To-Be” process models, existing process is revised and improved. Numerous new and significant practices like Earned Value Management and Lessons Learned Capturing & Sharing Sessions are introduced within the new process. A management practice based on PDCA (Plan-Do-Check-Act) approach is defined and currently being used for the management of the new D&D process. Through all this effort, FNSS obtained a streamlined but also flexible process which creates outputs that add value. Results show that improvements made throughout the project contributed to the output quality, through put time and stakeholder satisfaction considerably.

Originele taal-2Engels
TitelBPMTracks 2018 BPM 2018 Dissertation Award, Demonstration, and Industrial Track
SubtitelProceedings of the Dissertation Award, Demonstration, and Industrial Track at BPM 2018 co-located with 16th International Conference on Business Process Management (BPM 2018) Sydney, Australia, September 9-14, 2018.
RedacteurenWil van der Aalst, Massimiliano de Leoni
UitgeverijCEUR-WS.org
Hoofdstuk32
Pagina's156-163
Aantal pagina's8
StatusGepubliceerd - 2018
Extern gepubliceerdJa
Evenement16th International Conference on Business Process Management (BPM 2018) - Sydney, Australië
Duur: 9 sep. 201814 sep. 2018
Congresnummer: 16
http://ceur-ws.org/Vol-2196/

Publicatie series

NaamCEUR Workshop Proceedings
Volume2196
ISSN van elektronische versie1613-0073

Congres

Congres16th International Conference on Business Process Management (BPM 2018)
Verkorte titelBPM 2018
Land/RegioAustralië
StadSydney
Periode9/09/1814/09/18
Internet adres

Vingerafdruk

Duik in de onderzoeksthema's van 'How to Handle a Massive Change: Guidance on a Process Improvement Project, Our Journey to Excellence'. Samen vormen ze een unieke vingerafdruk.

Citeer dit