How Do Socio-Demographic Characteristics Affect Users’ Perception of Place Quality at Station Areas? Evidence from Amsterdam, The Netherlands

Incorporating users’ experiences in transport hub (re)development has become paramount, especially in the case of (high-speed) railway stations located in central urban locations. Designing “quality” according to users' perspectives requires that we rethink about the dimensions to be prioritized, but also consider the variegated perspectives of users. Drawing on data from a survey of 452 users of the Amsterdam Central station area in the Netherlands, the relative importance of three value perspectives (node, place, and experience) on place quality were assessed through exploratory factor analysis. Seven quality factors were identified. Furthermore, relationships between socio-demographic characteristics and quality perceptions were simultaneously analyzed using a path analysis. The outcome showed that age and gender play a key role in explaining different quality perceptions. Senior citizens attach a higher importance to basic needs and safety and advanced services, while women also find wayfinding important. Moreover, education and visiting purpose influence other aspects of place quality perception, such as shopping or transfer. These findings provide a better understanding of place quality considerations in railway station areas in general and can serve as guidelines for the improvement of Amsterdam Central station, in particular.