How design-inclusive UXR influenced the integration of project activities. Three design cases from industry

J.W.M. van Kollenburg, S.J.A. Bogers, E.J.L. Deckers, J.W. Frens, C.C.M. Hummels

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/CongresprocedureConferentiebijdrageAcademicpeer review

7 Citaten (Scopus)
5 Downloads (Pure)

Samenvatting

In this paper, we discuss how the implementation of design-inclusive User Experience Research (UXR) has influenced the composition of UXR and design activities in the industrial setting of Philips Design.
We present three design case studies that were executed in a time span of three years: a baby sleep project; a pregnancy project; and a baby bottle-feeding project. Through a retrospective analysis we conclude that the approach adopted in these cases progressed from complete separation of UXR and design activities to design-inclusive UXR in which design forms an integral part of research. This is reflected by a rearrangement of project activities to identify, envision, enable and evaluate user experiences. Previously the UXR (identify and evaluate) and design (envision and enable) activities were executed sequentially. Now, these four project activities merge in studying design interventions in context over a prolonged time, to iteratively explore and advance UX design qualities.
Originele taal-2Engels
TitelProceedings of the 2017 CHI Conference on Human Factors in Computing Systems
SubtitelExplore, Innovate, Inspire
Plaats van productieNew York
UitgeverijAssociation for Computing Machinery, Inc
Pagina's1408-1418
Aantal pagina's11
ISBN van elektronische versie9781450346559
ISBN van geprinte versie978-1-4503-4655-9
DOI's
StatusGepubliceerd - 2 mei 2017
Evenement35th Annual ACM CHI Conference on Human Factors in Computing Systems (CHI 2017) - Colorado Convention Center, Denver, Verenigde Staten van Amerika
Duur: 6 mei 201711 mei 2017
Congresnummer: 35
https://chi2017.acm.org/
http://www.scopus.com/inward/record.url?scp=85019570374&partnerID=8YFLogxK

Congres

Congres35th Annual ACM CHI Conference on Human Factors in Computing Systems (CHI 2017)
Verkorte titelACM CHI 2017
LandVerenigde Staten van Amerika
StadDenver
Periode6/05/1711/05/17
Internet adres

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  • Citeer dit

    van Kollenburg, J. W. M., Bogers, S. J. A., Deckers, E. J. L., Frens, J. W., & Hummels, C. C. M. (2017). How design-inclusive UXR influenced the integration of project activities. Three design cases from industry. In Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems : Explore, Innovate, Inspire (blz. 1408-1418). Association for Computing Machinery, Inc. https://doi.org/10.1145/3025453.3025541