"How could an intranet be like a friend to me?" - Why standardized UX scales don't always fit

Carine Lallemand, Vincent Koenig

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/CongresprocedureConferentiebijdrageAcademicpeer review

34 Citaten (Scopus)

Samenvatting

∗"I hope that this survey is a joke because it made me laugh so much". This quote is just one example of many negative respondents' reactions gathered during a large-scale user experience (UX) study. Unfortunately, the survey was no joke, rather a well-constructed and validated standardized UX scale. This paper critically reflects on the use and relevance of standardized UX scales for the evaluation of UX in business contexts. We report on a real-world use case where the meCUE questionnaire has been used to assess employees' experience (N=263) with their organization's intranet. Strong users' reactions to the survey's items and statistical analyses both suggest that the scale is unsuitable for the evaluation of business-oriented systems. Drawing on the description of this inadequacy, we discuss the quality of academic UX tools, calling into question the relevance for practice of academic methods.

Originele taal-2Engels
Titel35th Annual Conference of the European Association of Cognitive Ergonomics
SubtitelTransforming the Everyday, ECCE 2017
Plaats van productieNew York
UitgeverijAssociation for Computing Machinery, Inc.
Pagina's9-16
Aantal pagina's8
ISBN van elektronische versie9781450352567
DOI's
StatusGepubliceerd - 19 sep. 2017
Extern gepubliceerdJa
Evenement35th Annual Conference of the European Association of Cognitive Ergonomics, ECCE 2017 - University of Umeå, Umea, Zweden
Duur: 20 sep. 201722 sep. 2017
Congresnummer: 35
http://ecce2017.eace.net/

Congres

Congres35th Annual Conference of the European Association of Cognitive Ergonomics, ECCE 2017
Verkorte titelECCE 2017
Land/RegioZweden
StadUmea
Periode20/09/1722/09/17
Internet adres

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