"How could an intranet be like a friend to me?" - Why standardized UX scales don't always fit

Carine Lallemand, Vincent Koenig

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/CongresprocedureConferentiebijdrageAcademicpeer review

2 Citaties (Scopus)

Uittreksel

∗"I hope that this survey is a joke because it made me laugh so much". This quote is just one example of many negative respondents' reactions gathered during a large-scale user experience (UX) study. Unfortunately, the survey was no joke, rather a well-constructed and validated standardized UX scale. This paper critically reflects on the use and relevance of standardized UX scales for the evaluation of UX in business contexts. We report on a real-world use case where the meCUE questionnaire has been used to assess employees' experience (N=263) with their organization's intranet. Strong users' reactions to the survey's items and statistical analyses both suggest that the scale is unsuitable for the evaluation of business-oriented systems. Drawing on the description of this inadequacy, we discuss the quality of academic UX tools, calling into question the relevance for practice of academic methods.

TaalEngels
Titel35th Annual Conference of the European Association of Cognitive Ergonomics
SubtitelTransforming the Everyday, ECCE 2017
Plaats van productieNew York
UitgeverijAssociation for Computing Machinery, Inc
Pagina's9-16
Aantal pagina's8
ISBN van elektronische versie9781450352567
DOI's
StatusGepubliceerd - 19 sep 2017
Extern gepubliceerdJa
Evenement35th Annual Conference of the European Association of Cognitive Ergonomics, ECCE 2017 - Umea, Zweden
Duur: 20 sep 201722 sep 2017

Congres

Congres35th Annual Conference of the European Association of Cognitive Ergonomics, ECCE 2017
LandZweden
StadUmea
Periode20/09/1722/09/17

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    Citeer dit

    Lallemand, C., & Koenig, V. (2017). "How could an intranet be like a friend to me?" - Why standardized UX scales don't always fit. In 35th Annual Conference of the European Association of Cognitive Ergonomics: Transforming the Everyday, ECCE 2017 (blz. 9-16). New York: Association for Computing Machinery, Inc. DOI: 10.1145/3121283.3121288
    Lallemand, Carine ; Koenig, Vincent. / "How could an intranet be like a friend to me?" - Why standardized UX scales don't always fit. 35th Annual Conference of the European Association of Cognitive Ergonomics: Transforming the Everyday, ECCE 2017. New York : Association for Computing Machinery, Inc, 2017. blz. 9-16
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    abstract = "∗{"}I hope that this survey is a joke because it made me laugh so much{"}. This quote is just one example of many negative respondents' reactions gathered during a large-scale user experience (UX) study. Unfortunately, the survey was no joke, rather a well-constructed and validated standardized UX scale. This paper critically reflects on the use and relevance of standardized UX scales for the evaluation of UX in business contexts. We report on a real-world use case where the meCUE questionnaire has been used to assess employees' experience (N=263) with their organization's intranet. Strong users' reactions to the survey's items and statistical analyses both suggest that the scale is unsuitable for the evaluation of business-oriented systems. Drawing on the description of this inadequacy, we discuss the quality of academic UX tools, calling into question the relevance for practice of academic methods.",
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    Lallemand, C & Koenig, V 2017, "How could an intranet be like a friend to me?" - Why standardized UX scales don't always fit. in 35th Annual Conference of the European Association of Cognitive Ergonomics: Transforming the Everyday, ECCE 2017. Association for Computing Machinery, Inc, New York, blz. 9-16, Umea, Zweden, 20/09/17. DOI: 10.1145/3121283.3121288

    "How could an intranet be like a friend to me?" - Why standardized UX scales don't always fit. / Lallemand, Carine; Koenig, Vincent.

    35th Annual Conference of the European Association of Cognitive Ergonomics: Transforming the Everyday, ECCE 2017. New York : Association for Computing Machinery, Inc, 2017. blz. 9-16.

    Onderzoeksoutput: Hoofdstuk in Boek/Rapport/CongresprocedureConferentiebijdrageAcademicpeer review

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    Lallemand C, Koenig V. "How could an intranet be like a friend to me?" - Why standardized UX scales don't always fit. In 35th Annual Conference of the European Association of Cognitive Ergonomics: Transforming the Everyday, ECCE 2017. New York: Association for Computing Machinery, Inc. 2017. blz. 9-16. Beschikbaar vanaf, DOI: 10.1145/3121283.3121288