Samenvatting
∗"I hope that this survey is a joke because it made me laugh so much". This quote is just one example of many negative respondents' reactions gathered during a large-scale user experience (UX) study. Unfortunately, the survey was no joke, rather a well-constructed and validated standardized UX scale. This paper critically reflects on the use and relevance of standardized UX scales for the evaluation of UX in business contexts. We report on a real-world use case where the meCUE questionnaire has been used to assess employees' experience (N=263) with their organization's intranet. Strong users' reactions to the survey's items and statistical analyses both suggest that the scale is unsuitable for the evaluation of business-oriented systems. Drawing on the description of this inadequacy, we discuss the quality of academic UX tools, calling into question the relevance for practice of academic methods.
Originele taal-2 | Engels |
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Titel | 35th Annual Conference of the European Association of Cognitive Ergonomics |
Subtitel | Transforming the Everyday, ECCE 2017 |
Plaats van productie | New York |
Uitgeverij | Association for Computing Machinery, Inc. |
Pagina's | 9-16 |
Aantal pagina's | 8 |
ISBN van elektronische versie | 9781450352567 |
DOI's | |
Status | Gepubliceerd - 19 sep. 2017 |
Extern gepubliceerd | Ja |
Evenement | 35th Annual Conference of the European Association of Cognitive Ergonomics, ECCE 2017 - University of Umeå, Umea, Zweden Duur: 20 sep. 2017 → 22 sep. 2017 Congresnummer: 35 http://ecce2017.eace.net/ |
Congres
Congres | 35th Annual Conference of the European Association of Cognitive Ergonomics, ECCE 2017 |
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Verkorte titel | ECCE 2017 |
Land/Regio | Zweden |
Stad | Umea |
Periode | 20/09/17 → 22/09/17 |
Internet adres |