Uittreksel
∗"I hope that this survey is a joke because it made me laugh so much". This quote is just one example of many negative respondents' reactions gathered during a large-scale user experience (UX) study. Unfortunately, the survey was no joke, rather a well-constructed and validated standardized UX scale. This paper critically reflects on the use and relevance of standardized UX scales for the evaluation of UX in business contexts. We report on a real-world use case where the meCUE questionnaire has been used to assess employees' experience (N=263) with their organization's intranet. Strong users' reactions to the survey's items and statistical analyses both suggest that the scale is unsuitable for the evaluation of business-oriented systems. Drawing on the description of this inadequacy, we discuss the quality of academic UX tools, calling into question the relevance for practice of academic methods.
| Taal | Engels |
|---|---|
| Titel | 35th Annual Conference of the European Association of Cognitive Ergonomics |
| Subtitel | Transforming the Everyday, ECCE 2017 |
| Plaats van productie | New York |
| Uitgeverij | Association for Computing Machinery, Inc |
| Pagina's | 9-16 |
| Aantal pagina's | 8 |
| ISBN van elektronische versie | 9781450352567 |
| DOI's | |
| Status | Gepubliceerd - 19 sep 2017 |
| Extern gepubliceerd | Ja |
| Evenement | 35th Annual Conference of the European Association of Cognitive Ergonomics, ECCE 2017 - Umea, Zweden Duur: 20 sep 2017 → 22 sep 2017 |
Congres
| Congres | 35th Annual Conference of the European Association of Cognitive Ergonomics, ECCE 2017 |
|---|---|
| Land | Zweden |
| Stad | Umea |
| Periode | 20/09/17 → 22/09/17 |
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"How could an intranet be like a friend to me?" - Why standardized UX scales don't always fit. / Lallemand, Carine; Koenig, Vincent.
35th Annual Conference of the European Association of Cognitive Ergonomics: Transforming the Everyday, ECCE 2017. New York : Association for Computing Machinery, Inc, 2017. blz. 9-16.Onderzoeksoutput: Hoofdstuk in Boek/Rapport/Congresprocedure › Conferentiebijdrage › Academic › peer review
TY - GEN
T1 - "How could an intranet be like a friend to me?" - Why standardized UX scales don't always fit
AU - Lallemand,Carine
AU - Koenig,Vincent
PY - 2017/9/19
Y1 - 2017/9/19
N2 - ∗"I hope that this survey is a joke because it made me laugh so much". This quote is just one example of many negative respondents' reactions gathered during a large-scale user experience (UX) study. Unfortunately, the survey was no joke, rather a well-constructed and validated standardized UX scale. This paper critically reflects on the use and relevance of standardized UX scales for the evaluation of UX in business contexts. We report on a real-world use case where the meCUE questionnaire has been used to assess employees' experience (N=263) with their organization's intranet. Strong users' reactions to the survey's items and statistical analyses both suggest that the scale is unsuitable for the evaluation of business-oriented systems. Drawing on the description of this inadequacy, we discuss the quality of academic UX tools, calling into question the relevance for practice of academic methods.
AB - ∗"I hope that this survey is a joke because it made me laugh so much". This quote is just one example of many negative respondents' reactions gathered during a large-scale user experience (UX) study. Unfortunately, the survey was no joke, rather a well-constructed and validated standardized UX scale. This paper critically reflects on the use and relevance of standardized UX scales for the evaluation of UX in business contexts. We report on a real-world use case where the meCUE questionnaire has been used to assess employees' experience (N=263) with their organization's intranet. Strong users' reactions to the survey's items and statistical analyses both suggest that the scale is unsuitable for the evaluation of business-oriented systems. Drawing on the description of this inadequacy, we discuss the quality of academic UX tools, calling into question the relevance for practice of academic methods.
KW - Intranet
KW - MeCUE questionnaire
KW - Standardized UX scales
KW - Workplace UX assessment
UR - http://www.scopus.com/inward/record.url?scp=85033479331&partnerID=8YFLogxK
U2 - 10.1145/3121283.3121288
DO - 10.1145/3121283.3121288
M3 - Conference contribution
SP - 9
EP - 16
BT - 35th Annual Conference of the European Association of Cognitive Ergonomics
PB - Association for Computing Machinery, Inc
CY - New York
ER -