Guided systems versus interactive online help

P.H. Westendorp

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/CongresprocedureConferentiebijdrageAcademicpeer review


In this study a guided system for the operation of a telephone system is compared with a system with a command-line interface. The system with a command-line interface was designed with three different online help systems: index-based, context-sensitive and interactive respectively. A user test showed that guided systems are most efficient and command-line interfaces are less efficient for novice users. Additional tests showed that the efficiency of a command-line interface may be improved by adding an interactive online help function. With this function the user can apply the information immediately without remembering it and without leaving the help function.
Originele taal-2Engels
TitelProceedings of IPCC97
RedacteurenA. Morris, R. Hauser, S. DeLoach
Plaats van productiePiscataway
UitgeverijInstitute of Electrical and Electronics Engineers
Aantal pagina's8
ISBN van geprinte versie0-7803-4184-8
StatusGepubliceerd - 1997
Evenementconference; October 22-25, 1997, Salt Lake City, USA -
Duur: 1 jan 1997 → …


Congresconference; October 22-25, 1997, Salt Lake City, USA
Periode1/01/97 → …
AnderOctober 22-25, 1997, Salt Lake City, USA


Duik in de onderzoeksthema's van 'Guided systems versus interactive online help'. Samen vormen ze een unieke vingerafdruk.

Citeer dit