Extracting "broken expectations" from call center records: why and how

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/Congresprocedure › Conferentiebijdrage › Academic › peer review

9 Citaten (Scopus)

Samenvatting

No abstract.

Originele taal-2	Engels
Titel	Extended abstracts on human factors in computing systems
Plaats van productie	Florence, Italy
Uitgeverij	Association for Computing Machinery, Inc.
Pagina's	2985-2990
ISBN van geprinte versie	978-1-60558-012-8
Status	Gepubliceerd - 2008
Evenement	26th Annual ACM Conference on Human Factors in Computing Systems, CHI 2008 - Florence, Italië Duur: 5 apr. 2008 → 10 apr. 2008 Congresnummer: 26 http://www.chi2008.org/ http://www.chi2010.org/

Congres	26th Annual ACM Conference on Human Factors in Computing Systems, CHI 2008
Verkorte titel	CHI 2008
Land/Regio	Italië
Stad	Florence
Periode	5/04/08 → 10/04/08
Ander	CHI 2008 : 26th Conference on Human Factors in Computing Systems, April 5-10, 2008, Florence, Italy
Internet adres	http://www.chi2008.org/ http://www.chi2010.org/

@inproceedings{22364e5ffc45487fb44720b961113fc6,

title = "Extracting {"}broken expectations{"} from call center records: why and how",

abstract = "No abstract.",

author = "A. Koca and A.C. Brombacher",

year = "2008",

language = "English",

isbn = "978-1-60558-012-8",

pages = "2985--2990",

booktitle = "Extended abstracts on human factors in computing systems",

publisher = "Association for Computing Machinery, Inc.",

address = "United States",

note = "26th Annual ACM Conference on Human Factors in Computing Systems, CHI 2008, CHI 2008 ; Conference date: 05-04-2008 Through 10-04-2008",

url = "http://www.chi2008.org/, http://www.chi2010.org/",

}

TY - GEN

T1 - Extracting "broken expectations" from call center records: why and how

AU - Koca, A.

AU - Brombacher, A.C.

N1 - Conference code: 26

PY - 2008

Y1 - 2008

N2 - No abstract.

AB - No abstract.

M3 - Conference contribution

SN - 978-1-60558-012-8

SP - 2985

EP - 2990

BT - Extended abstracts on human factors in computing systems

PB - Association for Computing Machinery, Inc.

CY - Florence, Italy

T2 - 26th Annual ACM Conference on Human Factors in Computing Systems, CHI 2008

Y2 - 5 April 2008 through 10 April 2008

ER -