Exploring procedural decision support systems for wicked problem resolution

Onderzoeksoutput: Bijdrage aan tijdschriftTijdschriftartikelAcademicpeer review

1 Citaat (Scopus)
142 Downloads (Pure)

Uittreksel

Wicked problems are hyper-complex problems that are not solvable via traditional methods. Some common examples of these include issues such as poverty, climate change, business strategy, and general policy development, which all have high stakes and no straightforward solution. The ambiguity of these problems can be particularly frustrating for the individuals and organizations that encounter them, as the very essence of these problems is elastic and unstable. Additionally, attempts to tame wicked problems tend to be irrevocable — for better or for worse — as the problem itself shifts in unpredictable ways in response. Decision support systems (DSSs) have long been considered a panacea for a number of highly complex problems in light of their potential to store, retrieve, and manipulate information to aid decision making. However, classical DSSs, being originally intended for semi-structured types of problems, are rendered practically impotent in the presence of wicked problems and their associated complexities. Thus, this article investigates the possibility of DSSs that rely on procedural rationality as an alternative strategy for resolving wicked problems. An empirical literature review is utilized to build and present an integrated, descriptive model for the design, development, and use of such DSSs for resolving wicked problems.
Originele taal-2Engels
Pagina's (van-tot)191-219
Aantal pagina's29
TijdschriftSouth African Computer Journal
Volume29
Nummer van het tijdschrift1
DOI's
StatusGepubliceerd - jul 2017

Vingerafdruk

Decision support systems
Climate change
Decision making
Industry
rationality
development policy
climate change
poverty
decision making

Citeer dit

@article{330cc06fd71b4d8b9353aa43a371c0be,
title = "Exploring procedural decision support systems for wicked problem resolution",
abstract = "Wicked problems are hyper-complex problems that are not solvable via traditional methods. Some common examples of these include issues such as poverty, climate change, business strategy, and general policy development, which all have high stakes and no straightforward solution. The ambiguity of these problems can be particularly frustrating for the individuals and organizations that encounter them, as the very essence of these problems is elastic and unstable. Additionally, attempts to tame wicked problems tend to be irrevocable — for better or for worse — as the problem itself shifts in unpredictable ways in response. Decision support systems (DSSs) have long been considered a panacea for a number of highly complex problems in light of their potential to store, retrieve, and manipulate information to aid decision making. However, classical DSSs, being originally intended for semi-structured types of problems, are rendered practically impotent in the presence of wicked problems and their associated complexities. Thus, this article investigates the possibility of DSSs that rely on procedural rationality as an alternative strategy for resolving wicked problems. An empirical literature review is utilized to build and present an integrated, descriptive model for the design, development, and use of such DSSs for resolving wicked problems.",
keywords = "decision support systems, decision making, wicked problems, procedural rationality",
author = "C. Pretorius",
year = "2017",
month = "7",
doi = "10.18489/sacj.v29i1.448",
language = "English",
volume = "29",
pages = "191--219",
journal = "South African Computer Journal",
issn = "1015-7999",
publisher = "South African Institute of Computer Scientists and Information Technologists",
number = "1",

}

Exploring procedural decision support systems for wicked problem resolution. / Pretorius, C.

In: South African Computer Journal, Vol. 29, Nr. 1, 07.2017, blz. 191-219.

Onderzoeksoutput: Bijdrage aan tijdschriftTijdschriftartikelAcademicpeer review

TY - JOUR

T1 - Exploring procedural decision support systems for wicked problem resolution

AU - Pretorius, C.

PY - 2017/7

Y1 - 2017/7

N2 - Wicked problems are hyper-complex problems that are not solvable via traditional methods. Some common examples of these include issues such as poverty, climate change, business strategy, and general policy development, which all have high stakes and no straightforward solution. The ambiguity of these problems can be particularly frustrating for the individuals and organizations that encounter them, as the very essence of these problems is elastic and unstable. Additionally, attempts to tame wicked problems tend to be irrevocable — for better or for worse — as the problem itself shifts in unpredictable ways in response. Decision support systems (DSSs) have long been considered a panacea for a number of highly complex problems in light of their potential to store, retrieve, and manipulate information to aid decision making. However, classical DSSs, being originally intended for semi-structured types of problems, are rendered practically impotent in the presence of wicked problems and their associated complexities. Thus, this article investigates the possibility of DSSs that rely on procedural rationality as an alternative strategy for resolving wicked problems. An empirical literature review is utilized to build and present an integrated, descriptive model for the design, development, and use of such DSSs for resolving wicked problems.

AB - Wicked problems are hyper-complex problems that are not solvable via traditional methods. Some common examples of these include issues such as poverty, climate change, business strategy, and general policy development, which all have high stakes and no straightforward solution. The ambiguity of these problems can be particularly frustrating for the individuals and organizations that encounter them, as the very essence of these problems is elastic and unstable. Additionally, attempts to tame wicked problems tend to be irrevocable — for better or for worse — as the problem itself shifts in unpredictable ways in response. Decision support systems (DSSs) have long been considered a panacea for a number of highly complex problems in light of their potential to store, retrieve, and manipulate information to aid decision making. However, classical DSSs, being originally intended for semi-structured types of problems, are rendered practically impotent in the presence of wicked problems and their associated complexities. Thus, this article investigates the possibility of DSSs that rely on procedural rationality as an alternative strategy for resolving wicked problems. An empirical literature review is utilized to build and present an integrated, descriptive model for the design, development, and use of such DSSs for resolving wicked problems.

KW - decision support systems

KW - decision making

KW - wicked problems

KW - procedural rationality

U2 - 10.18489/sacj.v29i1.448

DO - 10.18489/sacj.v29i1.448

M3 - Article

VL - 29

SP - 191

EP - 219

JO - South African Computer Journal

JF - South African Computer Journal

SN - 1015-7999

IS - 1

ER -