TY - GEN
T1 - Designing socially aware conversational agents
AU - van Turnhout, Koen
AU - Terken, Jacques
AU - Eggen, Berry
PY - 2008/8/4
Y1 - 2008/8/4
N2 - In this paper we address the problem of how to make conversational agents socially aware. State-of-the-art conversational agents cannot deal with multi-user situations where the user-system dialog is interleaved with discussions between users. We describe the development of an algorithm for determining addressee-hood of user utterances. The algorithm makes errors in determining addressee-hood for individual utterances, classifying utterances intended for the system as utterances intended for the other user and the other way around, creating unexpected situations in the agent's behaviour. This raises the question of how to design the conversational agent so that the users understand why the agent behaves in particular ways. We describe a study aimed at obtaining guidelines for the design of a socially aware conversational agent. We conclude that principles for modelling the behaviour of the agent are to be derived from theories about human communication rather than from theories about human-computer interaction.
AB - In this paper we address the problem of how to make conversational agents socially aware. State-of-the-art conversational agents cannot deal with multi-user situations where the user-system dialog is interleaved with discussions between users. We describe the development of an algorithm for determining addressee-hood of user utterances. The algorithm makes errors in determining addressee-hood for individual utterances, classifying utterances intended for the system as utterances intended for the other user and the other way around, creating unexpected situations in the agent's behaviour. This raises the question of how to design the conversational agent so that the users understand why the agent behaves in particular ways. We describe a study aimed at obtaining guidelines for the design of a socially aware conversational agent. We conclude that principles for modelling the behaviour of the agent are to be derived from theories about human communication rather than from theories about human-computer interaction.
UR - https://www.scopus.com/pages/publications/48249113958
U2 - 10.1007/978-3-540-69369-7_29
DO - 10.1007/978-3-540-69369-7_29
M3 - Conference contribution
AN - SCOPUS:48249113958
SN - 3540693688
SN - 9783540693680
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 256
EP - 267
BT - Perception in Multimodal Dialogue Systems - 4th IEEE Tutorial and Research Workshop on Perception and Interactive Technologies for Speech-Based Systems, PIT 2008, Proceedings
T2 - 4th IEEE Tutorial and Research Workshop on Perception and Interactive Technologies for Multimodal Dialogue Systems, PIT 2008
Y2 - 16 June 2008 through 18 June 2008
ER -