Designing socially aware conversational agents

Koen van Turnhout, Jacques Terken, Berry Eggen

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/CongresprocedureConferentiebijdrageAcademicpeer review

1 Citaat (Scopus)

Samenvatting

In this paper we address the problem of how to make conversational agents socially aware. State-of-the-art conversational agents cannot deal with multi-user situations where the user-system dialog is interleaved with discussions between users. We describe the development of an algorithm for determining addressee-hood of user utterances. The algorithm makes errors in determining addressee-hood for individual utterances, classifying utterances intended for the system as utterances intended for the other user and the other way around, creating unexpected situations in the agent's behaviour. This raises the question of how to design the conversational agent so that the users understand why the agent behaves in particular ways. We describe a study aimed at obtaining guidelines for the design of a socially aware conversational agent. We conclude that principles for modelling the behaviour of the agent are to be derived from theories about human communication rather than from theories about human-computer interaction.

Originele taal-2Engels
TitelPerception in Multimodal Dialogue Systems - 4th IEEE Tutorial and Research Workshop on Perception and Interactive Technologies for Speech-Based Systems, PIT 2008, Proceedings
Pagina's256-267
Aantal pagina's12
DOI's
StatusGepubliceerd - 4 aug 2008
Evenement4th IEEE Tutorial and Research Workshop on Perception and Interactive Technologies for Multimodal Dialogue Systems, PIT 2008 - Kloster Irsee, Duitsland
Duur: 16 jun 200818 jun 2008

Publicatie series

NaamLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume5078 LNCS
ISSN van geprinte versie0302-9743
ISSN van elektronische versie1611-3349

Congres

Congres4th IEEE Tutorial and Research Workshop on Perception and Interactive Technologies for Multimodal Dialogue Systems, PIT 2008
Verkorte titelPIT2008
LandDuitsland
StadKloster Irsee
Periode16/06/0818/06/08

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