Designing for a Convenient In-Car Passenger Experience: A Repertory Grid Study

Melanie Berger, Bastian Pfleging, Regina Bernhaupt

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/CongresprocedureConferentiebijdrageAcademicpeer review

10 Citaten (Scopus)

Samenvatting

The driving experience has become one of the central decision factors when buying a car. In current manually driven cars, this experience is to a large extent influenced by driver-based infotainment functionalities. With the advent of rear-seat infotainment systems, manufacturers started to not only look at the driver’s perspective but also focus on passenger experiences. But passenger experiences can go beyond traditional aspects of user experience as they also include aspects of coziness and comfort in the context of riding, which we describe as passenger convenience. While insights about the design space and passenger’s needs are central when designing for an advanced level of passenger convenience, the body of knowledge in this area is limited. Therefore, we present the results from a repertory grid study (n = 32) where we investigated what makes a passenger ride in a manually driven car convenient. Based on three predefined and three participant-selected riding situations we accounted for common patterns and individual differences. The results confirm the importance of well-being, physical comfort, and safety. The interviews unveil that passengers strive for access to in-vehicle systems, the possibility to act as a co-driver, and the support for the integration of external technology, connectivity, and personalization. Based on our findings, we extracted a set of design recommendations to consider when designing automotive systems with passenger convenience and experience in mind.
Originele taal-2Engels
TitelHuman-Computer Interaction – INTERACT 2021 - 18th IFIP TC 13 International Conference, Proceedings
Subtitel Lecture Notes in Computer Science
RedacteurenCarmelo Ardito, Rosa Lanzilotti, Alessio Malizia, Alessio Malizia, Helen Petrie, Antonio Piccinno, Giuseppe Desolda, Kori Inkpen
Plaats van productieCham
UitgeverijSpringer
Pagina's117-139
Aantal pagina's23
ISBN van elektronische versie978-3-030-85616-8
ISBN van geprinte versie978-3-030-85615-1
DOI's
StatusGepubliceerd - sep. 2021
EvenementINTERACT 2021 - Human-Computer Interaction - Bari, Italië
Duur: 30 aug. 20213 sep. 2021

Publicatie series

NaamLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume12933 LNCS
ISSN van geprinte versie0302-9743
ISSN van elektronische versie1611-3349

Congres

CongresINTERACT 2021 - Human-Computer Interaction
Land/RegioItalië
StadBari
Periode30/08/213/09/21

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