TY - GEN
T1 - Designing for a Convenient In-Car Passenger Experience: A Repertory Grid Study
AU - Berger, Melanie
AU - Pfleging, Bastian
AU - Bernhaupt, Regina
PY - 2021/9
Y1 - 2021/9
N2 - The driving experience has become one of the central decision factors when buying a car. In current manually driven cars, this experience is to a large extent influenced by driver-based infotainment functionalities. With the advent of rear-seat infotainment systems, manufacturers started to not only look at the driver’s perspective but also focus on passenger experiences. But passenger experiences can go beyond traditional aspects of user experience as they also include aspects of coziness and comfort in the context of riding, which we describe as passenger convenience. While insights about the design space and passenger’s needs are central when designing for an advanced level of passenger convenience, the body of knowledge in this area is limited. Therefore, we present the results from a repertory grid study (n = 32) where we investigated what makes a passenger ride in a manually driven car convenient. Based on three predefined and three participant-selected riding situations we accounted for common patterns and individual differences. The results confirm the importance of well-being, physical comfort, and safety. The interviews unveil that passengers strive for access to in-vehicle systems, the possibility to act as a co-driver, and the support for the integration of external technology, connectivity, and personalization. Based on our findings, we extracted a set of design recommendations to consider when designing automotive systems with passenger convenience and experience in mind.
AB - The driving experience has become one of the central decision factors when buying a car. In current manually driven cars, this experience is to a large extent influenced by driver-based infotainment functionalities. With the advent of rear-seat infotainment systems, manufacturers started to not only look at the driver’s perspective but also focus on passenger experiences. But passenger experiences can go beyond traditional aspects of user experience as they also include aspects of coziness and comfort in the context of riding, which we describe as passenger convenience. While insights about the design space and passenger’s needs are central when designing for an advanced level of passenger convenience, the body of knowledge in this area is limited. Therefore, we present the results from a repertory grid study (n = 32) where we investigated what makes a passenger ride in a manually driven car convenient. Based on three predefined and three participant-selected riding situations we accounted for common patterns and individual differences. The results confirm the importance of well-being, physical comfort, and safety. The interviews unveil that passengers strive for access to in-vehicle systems, the possibility to act as a co-driver, and the support for the integration of external technology, connectivity, and personalization. Based on our findings, we extracted a set of design recommendations to consider when designing automotive systems with passenger convenience and experience in mind.
KW - automotive user interfaces
KW - in-car experience
KW - riding experience
KW - passenger convenience
KW - Automotive user interfaces
KW - Passenger convenience
KW - Riding experience
KW - In-car experience
UR - http://www.scopus.com/inward/record.url?scp=85115269098&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-85616-8_9
DO - 10.1007/978-3-030-85616-8_9
M3 - Conference contribution
SN - 978-3-030-85615-1
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 117
EP - 139
BT - Human-Computer Interaction – INTERACT 2021 - 18th IFIP TC 13 International Conference, Proceedings
A2 - Ardito, Carmelo
A2 - Lanzilotti, Rosa
A2 - Malizia, Alessio
A2 - Malizia, Alessio
A2 - Petrie, Helen
A2 - Piccinno, Antonio
A2 - Desolda, Giuseppe
A2 - Inkpen, Kori
PB - Springer
CY - Cham
T2 - INTERACT 2021 - Human-Computer Interaction
Y2 - 30 August 2021 through 3 September 2021
ER -