Designing digital services to enhance older person’s access to public transport

Promoting active ageing in addition to an effective and efficient health and medical care system for older adults is an important strategy for health and well-being. Promoting physical activity among older adults may contribute to reduced care needs and relieve some pressure on healthcare systems. In particular, innovative and smart designs have great potential to assist in promoting active ageing. Through discussing two design case studies related to the design of digital services that can support older adults to access public transport, this chapter demonstrates how design strategies related to technology acceptance, technology adoption, and multi-stakeholder collaboration can support the promotion of older adults’ outdoor mobility and ultimately contribute to healthy and active ageing.