Designing a Method for Defining and Monitoring Business Model Performance Indicators

A business model provides a description or architecture of how a company creates, delivers, and captures value. Business model performance management refers to the continuous monitoring of performance indicators and changes in the environment to control business model performance and timely trigger business model (re-)design. The business processes of a company produce a wealth of data and information about a company's operational performance, which may be aggregated to a higher level, i.e., the tactical level of the business model. However, process data may not always be directly mappable to business models because a complex relationship exists between the two concepts. Existing studies provide little insight or guidance on how business model performance indicators can be defined and monitored. To address this knowledge gap, we will employ a design science research approach to develop a method for the definition and monitoring of business model performance indicators. This research aims to contribute to BPM research by exploring the relationship between business models and business processes.