CUI@CHI 2024: Building Trust in CUIs - From Design to Deployment

Smit Desai; Christina Ziying Wei; Jaisie Sin; Mateusz Dubiel; Nima Zargham; Shashank Ahire; Martin Porcheron; Anastasia Kuzminykh; Minha Lee; Heloisa Candello; Joel E. Fischer; Cosmin Munteanu; Benjamin R. Cowan

doi:10.1145/3613905.3636287

CUI@CHI 2024: Building Trust in CUIs - From Design to Deployment

Smit Desai, Christina Ziying Wei, Jaisie Sin, Mateusz Dubiel, Nima Zargham, Shashank Ahire, Martin Porcheron, Anastasia Kuzminykh, Minha Lee, Heloisa Candello, Joel E. Fischer, Cosmin Munteanu, Benjamin R. Cowan

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/Congresprocedure › Conferentiebijdrage › Academic › peer review

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Conversational user interfaces (CUIs) have become an everyday technology for people the world over, as well as a booming area of research. Advances in voice synthesis and the emergence of chatbots powered by large language models (LLMs), notably ChatGPT, have pushed CUIs to the forefront of human-computer interaction (HCI) research and practice. Now that these technologies enable an elemental level of usability and user experience (UX), we must turn our attention to higher-order human factors: trust and reliance. In this workshop, we aim to bring together a multidisciplinary group of researchers and practitioners invested in the next phase of CUI design. Through keynotes, presentations, and breakout sessions, we will share our knowledge, identify cutting-edge resources, and fortify an international network of CUI scholars. In particular, we will engage with the complexity of trust and reliance as attitudes and behaviours that emerge when people interact with conversational agents.

Originele taal-2	Engels
Titel	CHI EA '24
Subtitel	Extended Abstracts of the CHI Conference on Human Factors in Computing Systems
Redacteuren	Florian Floyd Mueller, Penny Kyburz, Julie R. Williamson, Corina Sas
Plaats van productie	New York
Uitgeverij	Association for Computing Machinery, Inc
Aantal pagina's	7
ISBN van elektronische versie	979-8-4007-0331-7
DOI's	https://doi.org/10.1145/3613905.3636287
Status	Gepubliceerd - 11 mei 2024
Evenement	2024 CHI Conference on Human Factors in Computing Sytems, CHI EA 2024 - Hybrid, Honolulu, Verenigde Staten van Amerika Duur: 11 mei 2024 → 16 mei 2024

Congres

Congres	2024 CHI Conference on Human Factors in Computing Sytems, CHI EA 2024
Land/Regio	Verenigde Staten van Amerika
Stad	Hybrid, Honolulu
Periode	11/05/24 → 16/05/24

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Desai, S., Wei, C. Z., Sin, J., Dubiel, M., Zargham, N., Ahire, S., Porcheron, M., Kuzminykh, A., Lee, M., Candello, H., Fischer, J. E., Munteanu, C., & Cowan, B. R. (2024). CUI@CHI 2024: Building Trust in CUIs - From Design to Deployment. In F. F. Mueller, P. Kyburz, J. R. Williamson, & C. Sas (editors), CHI EA '24: Extended Abstracts of the CHI Conference on Human Factors in Computing Systems Artikel 460 Association for Computing Machinery, Inc. https://doi.org/10.1145/3613905.3636287

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title = "CUI@CHI 2024: Building Trust in CUIs - From Design to Deployment",

abstract = "Conversational user interfaces (CUIs) have become an everyday technology for people the world over, as well as a booming area of research. Advances in voice synthesis and the emergence of chatbots powered by large language models (LLMs), notably ChatGPT, have pushed CUIs to the forefront of human-computer interaction (HCI) research and practice. Now that these technologies enable an elemental level of usability and user experience (UX), we must turn our attention to higher-order human factors: trust and reliance. In this workshop, we aim to bring together a multidisciplinary group of researchers and practitioners invested in the next phase of CUI design. Through keynotes, presentations, and breakout sessions, we will share our knowledge, identify cutting-edge resources, and fortify an international network of CUI scholars. In particular, we will engage with the complexity of trust and reliance as attitudes and behaviours that emerge when people interact with conversational agents.",

keywords = "chatbots, conversational agents, conversational AI, conversational user interfaces, reliance, trust, voice assistants",

author = "Smit Desai and Wei, {Christina Ziying} and Jaisie Sin and Mateusz Dubiel and Nima Zargham and Shashank Ahire and Martin Porcheron and Anastasia Kuzminykh and Minha Lee and Heloisa Candello and Fischer, {Joel E.} and Cosmin Munteanu and Cowan, {Benjamin R.}",

year = "2024",

month = may,

day = "11",

doi = "10.1145/3613905.3636287",

language = "English",

editor = "Mueller, {Florian Floyd} and Penny Kyburz and Williamson, {Julie R.} and Corina Sas",

booktitle = "CHI EA '24",

publisher = "Association for Computing Machinery, Inc",

address = "United States",

note = "2024 CHI Conference on Human Factors in Computing Sytems, CHI EA 2024 ; Conference date: 11-05-2024 Through 16-05-2024",

}

Desai, S, Wei, CZ, Sin, J, Dubiel, M, Zargham, N, Ahire, S, Porcheron, M, Kuzminykh, A, Lee, M, Candello, H, Fischer, JE, Munteanu, C & Cowan, BR 2024, CUI@CHI 2024: Building Trust in CUIs - From Design to Deployment. in FF Mueller, P Kyburz, JR Williamson & C Sas (uitgave), CHI EA '24: Extended Abstracts of the CHI Conference on Human Factors in Computing Systems., 460, Association for Computing Machinery, Inc, New York, 2024 CHI Conference on Human Factors in Computing Sytems, CHI EA 2024, Hybrid, Honolulu, Verenigde Staten van Amerika, 11/05/24. https://doi.org/10.1145/3613905.3636287

CUI@CHI 2024: Building Trust in CUIs - From Design to Deployment. / Desai, Smit; Wei, Christina Ziying; Sin, Jaisie et al.
CHI EA '24: Extended Abstracts of the CHI Conference on Human Factors in Computing Systems. uitgave / Florian Floyd Mueller; Penny Kyburz; Julie R. Williamson; Corina Sas. New York: Association for Computing Machinery, Inc, 2024. 460.

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/Congresprocedure › Conferentiebijdrage › Academic › peer review

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T2 - 2024 CHI Conference on Human Factors in Computing Sytems, CHI EA 2024

AU - Desai, Smit

AU - Wei, Christina Ziying

AU - Sin, Jaisie

AU - Dubiel, Mateusz

AU - Zargham, Nima

AU - Ahire, Shashank

AU - Porcheron, Martin

AU - Kuzminykh, Anastasia

AU - Lee, Minha

AU - Candello, Heloisa

AU - Fischer, Joel E.

AU - Munteanu, Cosmin

AU - Cowan, Benjamin R.

PY - 2024/5/11

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N2 - Conversational user interfaces (CUIs) have become an everyday technology for people the world over, as well as a booming area of research. Advances in voice synthesis and the emergence of chatbots powered by large language models (LLMs), notably ChatGPT, have pushed CUIs to the forefront of human-computer interaction (HCI) research and practice. Now that these technologies enable an elemental level of usability and user experience (UX), we must turn our attention to higher-order human factors: trust and reliance. In this workshop, we aim to bring together a multidisciplinary group of researchers and practitioners invested in the next phase of CUI design. Through keynotes, presentations, and breakout sessions, we will share our knowledge, identify cutting-edge resources, and fortify an international network of CUI scholars. In particular, we will engage with the complexity of trust and reliance as attitudes and behaviours that emerge when people interact with conversational agents.

AB - Conversational user interfaces (CUIs) have become an everyday technology for people the world over, as well as a booming area of research. Advances in voice synthesis and the emergence of chatbots powered by large language models (LLMs), notably ChatGPT, have pushed CUIs to the forefront of human-computer interaction (HCI) research and practice. Now that these technologies enable an elemental level of usability and user experience (UX), we must turn our attention to higher-order human factors: trust and reliance. In this workshop, we aim to bring together a multidisciplinary group of researchers and practitioners invested in the next phase of CUI design. Through keynotes, presentations, and breakout sessions, we will share our knowledge, identify cutting-edge resources, and fortify an international network of CUI scholars. In particular, we will engage with the complexity of trust and reliance as attitudes and behaviours that emerge when people interact with conversational agents.

KW - chatbots

KW - conversational agents

KW - conversational AI

KW - conversational user interfaces

KW - reliance

KW - trust

KW - voice assistants

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U2 - 10.1145/3613905.3636287

DO - 10.1145/3613905.3636287

M3 - Conference contribution

AN - SCOPUS:85194172540

BT - CHI EA '24

A2 - Mueller, Florian Floyd

A2 - Kyburz, Penny

A2 - Williamson, Julie R.

A2 - Sas, Corina

PB - Association for Computing Machinery, Inc

CY - New York

Y2 - 11 May 2024 through 16 May 2024

ER -

CUI@CHI 2024: Building Trust in CUIs - From Design to Deployment

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