Classifying and Detecting Task Executions and Routines in Processes Using Event Graphs

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/CongresprocedureConferentiebijdrageAcademicpeer review

Samenvatting

Business process management organizes work into several interrelated “units of work”, fundamentally conceptualized as a task. The classical concept of a task as a single step executed by a single actor in a single case fails to capture more complex aspects of work that occur in real-life processes. For instance, actors working together or the processing of work in batches, where multiple actors and/or cases meet for a number of steps. Established process mining and modeling techniques lack concepts for dealing with these more complex manifestations of work. We leverage event graphs as a data structure to model behavior along the actor and the case perspective in an integrated model, revealing a variety of fundamentally different types of task executions. We contribute a novel taxonomy and interpretation of these task execution patterns as well as techniques for detecting these in event graphs, complementing recent research in identifying patterns of work and their changes in routine dynamics. Our evaluation on two real-life event logs shows that these non-classical task execution patterns not only exist, but make up for the larger share of events in a process and reveal changes in how actors do their work.

Originele taal-2Engels
TitelBusiness Process Management Forum, BPM 2021, Proceedings
RedacteurenArtem Polyvyanyy, Moe Thandar Wynn, Amy Van Looy, Manfred Reichert
Pagina's212-229
Aantal pagina's18
DOI's
StatusGepubliceerd - 2021

Publicatie series

NaamLecture Notes in Business Information Processing
Volume427 LNBIP
ISSN van geprinte versie1865-1348
ISSN van elektronische versie1865-1356

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