Caring for Vincent: a chatbot for self-compassion

Minha Lee, S.C.A. Ackermans, N.L. van As, H. Chang, E.M. Lucas, Wijnand IJsselsteijn

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/CongresprocedureConferentiebijdrageAcademicpeer review

Uittreksel

The digitization of mental health care holds promises of affordable and ubiquitously available treatment, e.g., with conversational agents (chatbots). While technology can guide people to care for themselves, we examined how people can care for another being as a way to care for themselves.We created a self-compassion chatbot (Vincent) and compared between caregiving and care-receiving conditions. Care-giving Vincent asked participants to partake in self-compassion exercises. Care-receiving Vincent shared its foibles, e.g., embarrassingly arriving late at an IP address, and sought out advice. While self-compassion increased for both conditions, only those with care-receiving Vincent significantly improved. In tandem, we offer qualitative data on how participants interacted with Vincent. Our exploratory research shows that when a person cares for a chatbot, the person’s selfcompassion can be enhanced. We further reflect on design implications for strengthening mental health with chatbots.
TaalEngels
TitelCHI 2019 - Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems
UitgeverijACM/IEEE
Aantal pagina's13
ISBN van elektronische versie978-1-4503-5970-2
DOI's
StatusGepubliceerd - 2 mei 2019
Evenement37th ACM International Conference on Human Factors in Computing Systems (CHI2019) - Glasgow, UK, Glasgow, Verenigd Koninkrijk
Duur: 4 mei 20199 mei 2019
Congresnummer: 37
https://chi2019.acm.org
https://chi2019.acm.org/
https://chi2019.acm.org/
https://chi2019.acm.org/
https://chi2019.acm.org/

Congres

Congres37th ACM International Conference on Human Factors in Computing Systems (CHI2019)
Verkorte titelCHI2019
LandVerenigd Koninkrijk
StadGlasgow
Periode4/05/199/05/19
Internet adres

Vingerafdruk

Analog to digital conversion
Health care
Health

Trefwoorden

    Citeer dit

    Lee, M., Ackermans, S. C. A., van As, N. L., Chang, H., Lucas, E. M., & IJsselsteijn, W. (2019). Caring for Vincent: a chatbot for self-compassion. In CHI 2019 - Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems [702] ACM/IEEE. DOI: 10.1145/3290605.3300932
    Lee, Minha ; Ackermans, S.C.A. ; van As, N.L. ; Chang, H. ; Lucas, E.M. ; IJsselsteijn, Wijnand. / Caring for Vincent: a chatbot for self-compassion. CHI 2019 - Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems. ACM/IEEE, 2019.
    @inproceedings{09e7bd6323b846e685f738817a5caa3f,
    title = "Caring for Vincent: a chatbot for self-compassion",
    abstract = "The digitization of mental health care holds promises of affordable and ubiquitously available treatment, e.g., with conversational agents (chatbots). While technology can guide people to care for themselves, we examined how people can care for another being as a way to care for themselves.We created a self-compassion chatbot (Vincent) and compared between caregiving and care-receiving conditions. Care-giving Vincent asked participants to partake in self-compassion exercises. Care-receiving Vincent shared its foibles, e.g., embarrassingly arriving late at an IP address, and sought out advice. While self-compassion increased for both conditions, only those with care-receiving Vincent significantly improved. In tandem, we offer qualitative data on how participants interacted with Vincent. Our exploratory research shows that when a person cares for a chatbot, the person’s selfcompassion can be enhanced. We further reflect on design implications for strengthening mental health with chatbots.",
    keywords = "chatbot, well-being, compassion, self-compassion, Conversational agents, digital healthcare, e-Health, human-chatbot interaction",
    author = "Minha Lee and S.C.A. Ackermans and {van As}, N.L. and H. Chang and E.M. Lucas and Wijnand IJsselsteijn",
    year = "2019",
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    Lee, M, Ackermans, SCA, van As, NL, Chang, H, Lucas, EM & IJsselsteijn, W 2019, Caring for Vincent: a chatbot for self-compassion. in CHI 2019 - Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems., 702, ACM/IEEE, Glasgow, Verenigd Koninkrijk, 4/05/19. DOI: 10.1145/3290605.3300932

    Caring for Vincent: a chatbot for self-compassion. / Lee, Minha; Ackermans, S.C.A.; van As, N.L.; Chang, H.; Lucas, E.M.; IJsselsteijn, Wijnand.

    CHI 2019 - Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems. ACM/IEEE, 2019. 702.

    Onderzoeksoutput: Hoofdstuk in Boek/Rapport/CongresprocedureConferentiebijdrageAcademicpeer review

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    AU - Ackermans,S.C.A.

    AU - van As,N.L.

    AU - Chang,H.

    AU - Lucas,E.M.

    AU - IJsselsteijn,Wijnand

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    N2 - The digitization of mental health care holds promises of affordable and ubiquitously available treatment, e.g., with conversational agents (chatbots). While technology can guide people to care for themselves, we examined how people can care for another being as a way to care for themselves.We created a self-compassion chatbot (Vincent) and compared between caregiving and care-receiving conditions. Care-giving Vincent asked participants to partake in self-compassion exercises. Care-receiving Vincent shared its foibles, e.g., embarrassingly arriving late at an IP address, and sought out advice. While self-compassion increased for both conditions, only those with care-receiving Vincent significantly improved. In tandem, we offer qualitative data on how participants interacted with Vincent. Our exploratory research shows that when a person cares for a chatbot, the person’s selfcompassion can be enhanced. We further reflect on design implications for strengthening mental health with chatbots.

    AB - The digitization of mental health care holds promises of affordable and ubiquitously available treatment, e.g., with conversational agents (chatbots). While technology can guide people to care for themselves, we examined how people can care for another being as a way to care for themselves.We created a self-compassion chatbot (Vincent) and compared between caregiving and care-receiving conditions. Care-giving Vincent asked participants to partake in self-compassion exercises. Care-receiving Vincent shared its foibles, e.g., embarrassingly arriving late at an IP address, and sought out advice. While self-compassion increased for both conditions, only those with care-receiving Vincent significantly improved. In tandem, we offer qualitative data on how participants interacted with Vincent. Our exploratory research shows that when a person cares for a chatbot, the person’s selfcompassion can be enhanced. We further reflect on design implications for strengthening mental health with chatbots.

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    Lee M, Ackermans SCA, van As NL, Chang H, Lucas EM, IJsselsteijn W. Caring for Vincent: a chatbot for self-compassion. In CHI 2019 - Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems. ACM/IEEE. 2019. 702. Beschikbaar vanaf, DOI: 10.1145/3290605.3300932