Can existing usability techniques prevent tomorrow’s usability problems?

C.L.E. Harkema, I.M. Luyk, C.H. Dorst, A.C. Brombacher

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Product usability is a product quality that ensures efficient and effective products which satisfy users. In spite of the many usability techniques that are available many users still experience usability problems when using electronic products. In this paper we present two studies that explore the (mis)match between the types of uncertainty addressed by existing usability techniques and the types of uncertainty in the product development process that can eventually result in usability problems. To explore this (mis)match, two studies are presented. The first study is to discover which usability techniques are used in practice to retrieve usability information to address the different types of uncertainty. The second study is a case study in product development practice which explores the types of uncertainty that causes the usability problems of a specific product. The overall contribution of this paper is that it offers greater insight into how usability techniques (do not) address uncertainty in the product development process.
Originele taal-2Engels
TitelProceedings of the 18th International Conference on Engineering Design (ICED 11), Impacting Society through Engineering Design, 15-18 August 2011, Copenhagen, Denmark
SubtitelVol. 10: Design Methods and Tools pt. 2
RedacteurenS.J. Culley, B.J. Hicks, T.C. McAloone, T.J. Howard, A. Dong
Plaats van productieGlasgow
UitgeverijDesign Society
Pagina's1-10
ISBN van geprinte versie9781904670308
StatusGepubliceerd - 2011

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Harkema, C. L. E., Luyk, I. M., Dorst, C. H., & Brombacher, A. C. (2011). Can existing usability techniques prevent tomorrow’s usability problems? In S. J. Culley, B. J. Hicks, T. C. McAloone, T. J. Howard, & A. Dong (editors), Proceedings of the 18th International Conference on Engineering Design (ICED 11), Impacting Society through Engineering Design, 15-18 August 2011, Copenhagen, Denmark: Vol. 10: Design Methods and Tools pt. 2 (blz. 1-10). Glasgow: Design Society.