Business service triads : a new area for service research

W. Valk, van der, A.J. Weele, van

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/CongresprocedureConferentiebijdrageAcademicpeer review

Samenvatting

This paper clarifies the need for studying service triads. As organisations increasingly outsource service delivery to specialist providers, service triads become more and more abundant. The paper reviews existing literature on service procurement and triads to come up with a research framework to guide service triad research. We conclude that research on triads is much needed and invite interested researchers to join us. Keywords: Business services, service triads, research model
Originele taal-2Engels
TitelProceedings of the 20th Annual IPSERA Conference, Vision 20/20 : Preparing Today for Tomorrow's Challenges, Maastricht
RedacteurenF. Rozemeijer, M. Wetzels, L. Quintens
Pagina's1405-1418
StatusGepubliceerd - 2011

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