Business process comparison: a methodology and case study

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4 Citaten (Scopus)
3 Downloads (Pure)

Samenvatting

Business processes often exhibit a high degree of variability. Process variants may manifest due to the differences in the nature of clients, heterogeneity in the type of cases, etc. Through the use of process mining techniques, one can benefit from historical event data to extract non-trivial knowledge for improving business process performance. Although some research has been performed on supporting process comparison within the process mining context, applying process comparison in practice is far from trivial. Considering all comparable attributes, for example, leads to an exponential number of possible comparisons. In this paper we introduce a novel methodology for applying process comparison in practice. We successfully applied the methodology in a case study within Xerox Services, where a forms handling process was analyzed and actionable insights were obtained by comparing different process variants using event data.

Originele taal-2Engels
TitelBusiness Information Systems
Subtitel20th International Conference, BIS 2017, Poznan, Poland, June 28–30, 2017, Proceedings
RedacteurenW. Abramowicz
Plaats van productieDordrecht
UitgeverijSpringer
Pagina's253-267
Aantal pagina's15
ISBN van elektronische versie978-3-319-59336-4
ISBN van geprinte versie978-3-319-59335-7
DOI's
StatusGepubliceerd - 2017
Evenement20th International Conference on Business Information Systems, (BIS 2017), 28-30 June 2017, Poznan, Poland - Poznan, Polen
Duur: 28 jun 201730 jun 2017
http://bis.ue.poznan.pl/bis2017/
http://bis.kie.ue.poznan.pl/bis2017/

Publicatie series

NaamLecture Notes in Business Information Processing
Volume288
ISSN van geprinte versie1865-1348

Congres

Congres20th International Conference on Business Information Systems, (BIS 2017), 28-30 June 2017, Poznan, Poland
Verkorte titelBIS 2017
LandPolen
StadPoznan
Periode28/06/1730/06/17
Internet adres

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Citeer dit

Syamsiyah, A., Bolt Irondo, A. J., Cheng, L., Hompes, B. F. A., Jagadeesh Chandra Bose, R. P., van Dongen, B. F., & van der Aalst, W. M. P. (2017). Business process comparison: a methodology and case study. In W. Abramowicz (editor), Business Information Systems: 20th International Conference, BIS 2017, Poznan, Poland, June 28–30, 2017, Proceedings (blz. 253-267). (Lecture Notes in Business Information Processing; Vol. 288). Dordrecht: Springer. https://doi.org/10.1007/978-3-319-59336-4_18