Bots mind the social-technical gap

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/CongresprocedureConferentiebijdrageAcademicpeer review

16 Citaten (Scopus)
178 Downloads (Pure)

Samenvatting

Mobile workers experience the social-technical gap when moral dilemmas occur on communication platforms, and technology cannot adapt to social contexts on ethical matters. On messaging applications, bots are non-human team members and/or assistants that can aid mobile workers manage ethical challenges. We present excerpts from qualitative interviews with mobile workers that illuminate examples of moral challenges across communication channels. We then discuss how bots may be helpful intermediaries on these channels. Bots bridge the gap between mobile workers’ need for moral support and the communication medium’s incapability of having an intentionally moral stance.
Originele taal-2Engels
TitelProceedings of 15th European Conference on Computer-Supported Cooperative Work, 28 August - 1 September 2017, Sheffield, United Kingdom
UitgeverijEuropean Society for Socially Embedded Technologies (EUSSET)
Pagina's35-54
ISBN van elektronische versie2510-2591
DOI's
StatusGepubliceerd - 2017
Evenement15th European Conference on Computer-Supported Cooperative Work (ECSCW 2017) - Sheffield, Verenigd Koninkrijk
Duur: 28 aug. 20171 sep. 2017
Congresnummer: 15
https://ecscw2017.org.uk/

Publicatie series

NaamReports of the European Society for Socially Embedded Technologies
Nummer2
Volume1

Congres

Congres15th European Conference on Computer-Supported Cooperative Work (ECSCW 2017)
Verkorte titelECSCW 2017
Land/RegioVerenigd Koninkrijk
StadSheffield
Periode28/08/171/09/17
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