Balking and reneging in M/G/s systems: exact analysis and approximation

L.Q. Liu, V.G. Kulkarni

Onderzoeksoutput: Bijdrage aan tijdschriftTijdschriftartikelAcademicpeer review

18 Citaten (Scopus)

Samenvatting

We consider the virtual queuing time (vqt, also known as work-in-system, or virtual-delay) process in an M/G/s queue with impatient customers. We focus on the vqt-based balking model and relate it to reneging behavior of impatient customers in terms of the steady-state distribution of the vqt process. We construct a single-server system, analyze its operating characteristics, and use them to approximate the multiserver system. We give both analytical results and numerical examples. We conduct simulation to assess the accuracy of the approximation.
Originele taal-2Engels
Pagina's (van-tot)355-371
Aantal pagina's17
TijdschriftProbability in the Engineering and Informational Sciences
Volume22
Nummer van het tijdschrift3
DOI's
StatusGepubliceerd - 2008

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