Samenvatting
Doi: 10.4108/icst.pervasivehealth.2015.259105
The quality of healthcare services is influenced by the maturity of healthcare processes used to develop it. A maturity model is an instrument to assess and continually improve organizational processes. In the last decade, a number of maturity models have been proposed with varied focus and depth for business processes. However, the number of studies that adapt these models to healthcare domain or propose healthcare-specific maturity models is very scarce. In this study, we share our experience and observations on assessing the healthcare processes of a hospital department in accordance to a well-known Business Process Maturity Model (BPMM) by Object Management Group (OMG). We also discuss challenges of assessing maturity of healthcare processes in accordance to a generic maturity model and outline opportunities for future work.
The quality of healthcare services is influenced by the maturity of healthcare processes used to develop it. A maturity model is an instrument to assess and continually improve organizational processes. In the last decade, a number of maturity models have been proposed with varied focus and depth for business processes. However, the number of studies that adapt these models to healthcare domain or propose healthcare-specific maturity models is very scarce. In this study, we share our experience and observations on assessing the healthcare processes of a hospital department in accordance to a well-known Business Process Maturity Model (BPMM) by Object Management Group (OMG). We also discuss challenges of assessing maturity of healthcare processes in accordance to a generic maturity model and outline opportunities for future work.
| Originele taal-2 | Engels |
|---|---|
| Titel | Proceedings of the 9th International Conference on Pervasive Computing Technologies for Healthcare (PervasiveHealth '15) |
| Subtitel | Process-Oriented Approach for Patient-Centered Care Delivery Workshop (ProCare 2015), 20 May 2015, Istanbul, Turkey |
| Plaats van productie | Piscataway |
| Uitgeverij | Institute of Electrical and Electronics Engineers |
| Pagina's | 344-347 |
| ISBN van geprinte versie | 978-1-63190-045-7 |
| DOI's | |
| Status | Gepubliceerd - 8 dec. 2015 |
| Evenement | conference; Process-Oriented Approach for Patient-Centered Care Delivery Workshop (ProCare 2015) - Duur: 1 jan. 2015 → … |
Congres
| Congres | conference; Process-Oriented Approach for Patient-Centered Care Delivery Workshop (ProCare 2015) |
|---|---|
| Periode | 1/01/15 → … |
| Ander | Process-Oriented Approach for Patient-Centered Care Delivery Workshop (ProCare 2015) |