Antecedents and consequences of service provider role stress: a customer perspective

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/Congresprocedure › Conferentiebijdrage › Academic

Originele taal-2	Engels
Titel	Workshop on Quality Management in Services VI, Universidad Carlos III de Madrid
Plaats van productie	Madrid, Spain
Uitgeverij	Universidad Carlos III de Madrid
Status	Gepubliceerd - 1996

Citeer dit

@inproceedings{dde9d0dcab7745a9859874944429a27c,

title = "Antecedents and consequences of service provider role stress: a customer perspective",

author = "M.G.M. Wetzels and \{Ruyter, de\}, J.C. and J.G.A.M. Lemmink and P. Kunst",

year = "1996",

language = "English",

booktitle = "Workshop on Quality Management in Services VI, Universidad Carlos III de Madrid",

publisher = "Universidad Carlos III de Madrid",

}

Antecedents and consequences of service provider role stress: a customer perspective. / Wetzels, M.G.M.; Ruyter, de, J.C.; Lemmink, J.G.A.M. et al.
Workshop on Quality Management in Services VI, Universidad Carlos III de Madrid. Madrid, Spain: Universidad Carlos III de Madrid, 1996.

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/Congresprocedure › Conferentiebijdrage › Academic

TY - GEN

T1 - Antecedents and consequences of service provider role stress: a customer perspective

AU - Wetzels, M.G.M.

AU - Ruyter, de, J.C.

AU - Lemmink, J.G.A.M.

AU - Kunst, P.

PY - 1996

Y1 - 1996

M3 - Conference contribution

BT - Workshop on Quality Management in Services VI, Universidad Carlos III de Madrid

PB - Universidad Carlos III de Madrid

CY - Madrid, Spain

ER -