Acceptance of AI for delegating emotional intelligence: Results from an experiment

M. Leyer, B. Aysolmaz, Deniz Iren

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/CongresprocedureConferentiebijdrageAcademicpeer review

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Samenvatting

Detecting emotions of other humans is challenging for us humans. It is however important in many social contexts so that many individuals seek help in this regard. As technology is evolving, more and more AI-based options emerge that promise to detect human emotions and support decision making. We focus on the full delegation of detecting emotions to AI to contribute to our understanding how such AI is perceived and why it is accepted. For this, we conduct an online scenario-based experiment in which participants have the choice to delegate emotion detection to another human in one group and to an AI tool in the other group. Our results show that the delegation rates are higher for a human, but surprisingly high for AI. The results provide insights that should be considered when designing AI-based emotion-detection tools to build trustworthy and accepted designs.
Originele taal-2Engels
TitelProceedings of the 54th Hawaii International Conference on System Sciences
Pagina's6307-6316
Aantal pagina's10
ISBN van elektronische versie978-0-9981331-4-0
StatusGepubliceerd - 5 jan 2021
Evenement54th Hawaii International Conference on System Sciences (HICSS) - Grand Wailea, Maui, Verenigde Staten van Amerika
Duur: 5 jan 20218 jan 2021

Congres

Congres54th Hawaii International Conference on System Sciences (HICSS)
LandVerenigde Staten van Amerika
StadGrand Wailea, Maui
Periode5/01/218/01/21

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