Acceptability and acceptance of autonomous mobility on demand: The impact of an immersive experience

Verena Distler, Carine Lallemand, Thierry Bellet

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/CongresprocedureConferentiebijdrageAcademicpeer review

6 Citaties (Scopus)

Uittreksel

Autonomous vehicles have the potential to fundamentally change existing transportation systems. Beyond legal concerns, these societal evolutions will critically depend on user acceptance. As an emerging mode of public transportation, Autonomous mobility on demand (AMoD) is of particular interest in this context [7]. The aim of the present study is to identify the main components of acceptability (before first use) and acceptance (after first use) of AMoD, following a user experience (UX) framework. To address this goal, we conducted three workshops (N=14) involving open discussions and a ride in an experimental autonomous shuttle. Using a mixed-methods approach, we measured pre-immersion acceptability before immersing the participants in an on-demand transport scenario, and eventually measured post-immersion acceptance of AMoD. Results show that participants were reassured about safety concerns, however they perceived the AMoD experience as ineffective. Our findings highlight key factors to be taken into account when designing AMoD experiences.

TaalEngels
TitelCHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems
SubtitelEngage with CHI
Plaats van productieNew York
UitgeverijAssociation for Computing Machinery, Inc
Aantal pagina's10
ISBN van elektronische versie9781450356206, 9781450356213
DOI's
StatusGepubliceerd - 20 apr 2018
Extern gepubliceerdJa
EvenementCHI '18 - Montreal, Canada, Montreal, Canada
Duur: 21 apr 201826 apr 2018
Congresnummer: 36
http://chi2018.acm.org
https://chi2018.acm.org/

Congres

CongresCHI '18
Verkorte titelCHI
LandCanada
StadMontreal
Periode21/04/1826/04/18
Internet adres

Trefwoorden

    Citeer dit

    Distler, V., Lallemand, C., & Bellet, T. (2018). Acceptability and acceptance of autonomous mobility on demand: The impact of an immersive experience. In CHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems: Engage with CHI [612] New York: Association for Computing Machinery, Inc. DOI: 10.1145/3173574.3174186
    Distler, Verena ; Lallemand, Carine ; Bellet, Thierry. / Acceptability and acceptance of autonomous mobility on demand : The impact of an immersive experience. CHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems: Engage with CHI. New York : Association for Computing Machinery, Inc, 2018.
    @inproceedings{64326ea09b8243b29f3af3c821963a8f,
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    abstract = "Autonomous vehicles have the potential to fundamentally change existing transportation systems. Beyond legal concerns, these societal evolutions will critically depend on user acceptance. As an emerging mode of public transportation, Autonomous mobility on demand (AMoD) is of particular interest in this context [7]. The aim of the present study is to identify the main components of acceptability (before first use) and acceptance (after first use) of AMoD, following a user experience (UX) framework. To address this goal, we conducted three workshops (N=14) involving open discussions and a ride in an experimental autonomous shuttle. Using a mixed-methods approach, we measured pre-immersion acceptability before immersing the participants in an on-demand transport scenario, and eventually measured post-immersion acceptance of AMoD. Results show that participants were reassured about safety concerns, however they perceived the AMoD experience as ineffective. Our findings highlight key factors to be taken into account when designing AMoD experiences.",
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    Distler, V, Lallemand, C & Bellet, T 2018, Acceptability and acceptance of autonomous mobility on demand: The impact of an immersive experience. in CHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems: Engage with CHI., 612, Association for Computing Machinery, Inc, New York, CHI '18, Montreal, Canada, 21/04/18. DOI: 10.1145/3173574.3174186

    Acceptability and acceptance of autonomous mobility on demand : The impact of an immersive experience. / Distler, Verena; Lallemand, Carine; Bellet, Thierry.

    CHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems: Engage with CHI. New York : Association for Computing Machinery, Inc, 2018. 612.

    Onderzoeksoutput: Hoofdstuk in Boek/Rapport/CongresprocedureConferentiebijdrageAcademicpeer review

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    AB - Autonomous vehicles have the potential to fundamentally change existing transportation systems. Beyond legal concerns, these societal evolutions will critically depend on user acceptance. As an emerging mode of public transportation, Autonomous mobility on demand (AMoD) is of particular interest in this context [7]. The aim of the present study is to identify the main components of acceptability (before first use) and acceptance (after first use) of AMoD, following a user experience (UX) framework. To address this goal, we conducted three workshops (N=14) involving open discussions and a ride in an experimental autonomous shuttle. Using a mixed-methods approach, we measured pre-immersion acceptability before immersing the participants in an on-demand transport scenario, and eventually measured post-immersion acceptance of AMoD. Results show that participants were reassured about safety concerns, however they perceived the AMoD experience as ineffective. Our findings highlight key factors to be taken into account when designing AMoD experiences.

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    KW - Human needs

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    Distler V, Lallemand C, Bellet T. Acceptability and acceptance of autonomous mobility on demand: The impact of an immersive experience. In CHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems: Engage with CHI. New York: Association for Computing Machinery, Inc. 2018. 612. Beschikbaar vanaf, DOI: 10.1145/3173574.3174186