A systematic validation of the Empathic Handover approach guided by five factors that foster empathy in design

Wina Smeenk (Corresponding author), Janienke Sturm, Jaques Terken, Berry Eggen

Onderzoeksoutput: Bijdrage aan tijdschriftTijdschriftartikelAcademicpeer review

2 Citaten (Scopus)
2 Downloads (Pure)

Samenvatting

This study aims at validating the transferability of the Empathic Handover approach, which we originally developed for the co-design process of a dementia simulator. We argue that empathy in design is operationalised using five factors: emotional interest, sensitivity, self-awareness, personal experience, and mixed perspectives. This heuristic proved useful in systematically comparing the empathic capacity of design students using the Empathic Handover and traditional user research approaches. Our comparative study indicates that the Empathic Handover approach enables designers to develop empathy with vulnerable users they did not meet in person (both people with dementia and people who mourn). Additionally, the study enables us to develop an elaborate notion of the working mechanisms of empathy in design as well as practical improvements to the Empathic Handover approach.

Originele taal-2Engels
Pagina's (van-tot)308-328
Aantal pagina's21
TijdschriftCoDesign
Volume15
Nummer van het tijdschrift4
DOI's
StatusGepubliceerd - 2 okt 2019

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