A review of operational spare parts service logistics in service control towers

E. Topan; A.S. Eruguz; W. Ma; M.C. van der Heijden; R. Dekker

doi:10.1016/j.ejor.2019.03.026

A review of operational spare parts service logistics in service control towers

E. Topan (Corresponding author), A.S. Eruguz, W. Ma, M.C. van der Heijden, R. Dekker

Operations, Planning, Accounting & Control

Onderzoeksoutput: Bijdrage aan tijdschrift › Artikel recenseren › peer review

30 Citaten (Scopus)

Samenvatting

In this paper, we provide an overview of operational spare parts planning in service control towers. We conduct company surveys to identify the issues, the challenges, and the needs in practice. We propose a classification framework to reveal the key aspects of operational planning decisions, and to provide an overview of the scientific literature. We identify promising research directions. These include incorporating service level agreements in operational decision making, managing exception messages, integrating tactical and operational plans, using advance supply and demand information for operational interventions, and developing a unified and holistic approach for selecting interventions in large scale systems.

Originele taal-2	Engels
Pagina's (van-tot)	401-414
Aantal pagina's	14
Tijdschrift	European Journal of Operational Research
Volume	282
Nummer van het tijdschrift	2
DOI's	https://doi.org/10.1016/j.ejor.2019.03.026
Status	Gepubliceerd - 16 apr. 2020

Financiering

This work is a part of the project on Proactive Service Logistics for Advanced Capital Goods Next (Project number 438-15-620 ), which is supported by TKI-Dinalog (Dutch Institute for Advanced Logistics) . The authors would like to thank Berend, Frank, Jaap, Jacky, Kaveh, Koen, Rindert, and Ruud for the discussions that formed the basis of this study.

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AU - Dekker, R.

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AB - In this paper, we provide an overview of operational spare parts planning in service control towers. We conduct company surveys to identify the issues, the challenges, and the needs in practice. We propose a classification framework to reveal the key aspects of operational planning decisions, and to provide an overview of the scientific literature. We identify promising research directions. These include incorporating service level agreements in operational decision making, managing exception messages, integrating tactical and operational plans, using advance supply and demand information for operational interventions, and developing a unified and holistic approach for selecting interventions in large scale systems.

KW - Operational planning

KW - Review

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KW - Spare parts

KW - Supply chain management

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A review of operational spare parts service logistics in service control towers

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